curtp_docs

[potent folio]

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[cedar granite]

Thank you for the info, thinking on this. The one thing that immediately jumps out to me is that if you are taking non card payments that rule may block them unecessarily because they won't have a card country

Trying to think of other potential tweaks that you may want to make

[signal remnant]

We're sending them through the hosted Checkout page. We receive some payments via Apple Pay and Google Pay. Would those be impacted?

I checked an Apple Pay transaction from our Live environment and the checkout.session.completed event had a customer_details.address.country attribute

[timber sage]

Hello, good afternoon. I need to get in touch with someone from support because my account was closed for unusual reasons. Today was the start of my campaign in Latin America, especially in Argentina, and I couldn't make any payments because I was blocked without reason.

[cedar granite]

@timber sage please do not message in other user's threads. You can reach our support team at https://support.stripe.com/?contact=true if you can still log in to your account or https://support.stripe.com/contact/email if you cannot log in to your account. We cannot help with account issues on this server unfortunately.

[cedar granite]

I believe Apple/Google Pay sets this properly but I am double checking

[signal remnant]

thank you

[cedar granite]

Apologies for the delay, from my test mode testing this rule would catch wallet payments

[signal remnant]

ok

Is there a recommended way to handle this?

[cedar granite]

Handle as in also block those wallet payments? Or except them from this rule? By default these payments would also get blocked by the same rule because the card country is checked the same way.

[signal remnant]

So, the rule would allow wallet payments which are passing in the correct country code and blocking those which do not?

[cedar granite]

Correct. Cards from wallets would be properly blocked/allowed based on their country

[signal remnant]

The overall requirement of blocking payments from unsupported locales.

[cedar granite]

I think your rule should be good for that. I think billing and shipping address are the ones used for tax reasons, so checking billing, shipping, and card address should be sufficient to cover that

[signal remnant]

Thanks for that. 2 more questions:

1. Do I need to worry about blanks? So, should the country code list include '' ?
2. When clicking around and exploring options, I clicked into the Tax area and clicked the button to "Let's Begin" not realizing I was in Live Mode. Now, when viewing the Tax tab, I'm able to see things like configuration, etc. I looked for a way to turn that off so the section is no longer available, but I can't find it. Can you point me to where I can turn it back off? Or, is that something you could do for us?

[cedar granite]

For both of those I would reccommend asking our support team. I am not sure what the empty strigns would imply for you tax wise but my colleagues may be able to find a better answer for you. We are also not as familiar with how to do things in the dashboard but our support team should be more familiar
https://support.stripe.com/?contact=true