#sg-pushpaveni_api
gaunt bronzeBOT
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ember timber
Not sure what those IDs are but they aren't for Stripe objects. Can you share the ID for the request that returned the error (req_xxx)?
balmy crow
these are customer id and payment method id which we received from stripe only
payment method id is used for recuring payments
ember timber
payment_xxx is not the format of an ID in our API I'm afraid
cus_xxx is but the UUID is too long. I've looked internally and they don't exist
balmy crow
it is very surprising for me also
kindly check this customer id - cus_QPcYmxVIJCQPla
A recurring payment was triggered on 2024-08-05
ember timber
OK, now that is an actual Stripe ID. What's the issue?
balmy crow
we received the below response for this customer for the recurring payment triggerred on 5th aug 2024
"The source you provided requires a valid accepted mandate to be in a chargeable state."
ember timber
LIke this request? https://dashboard.stripe.com/logs/req_ERMcP89TBrmAQB
balmy crow
would you share the screenshot of this
ember timber
Looks like the SEPA mandate was cancelled. I'd guess the bank/customer just cancelled it, so that the Source object you're trying to charge is no longer chargeable: src_1PYnJ9Jf6oICl7AzUGY9vjjs
balmy crow
Im a developer and dont have the creddentiials to login to stripe console and check it out
ember timber
You should be listening for webhook events to be notified of when this happens, like source.failed
balmy crow
yes, we are listening to the webhook events and got this as the response
balmy crow
Looks like the SEPA mandate was cancelled. I'd guess the bank/customer just canc...
is it due to 3D secure enabled with the credit card which is causing the issue???
ember timber
Nothing to do with 3DS no, as this is a SEPA Debit source and nothing to do with a card
I already explained the issue
balmy crow
Looks like the SEPA mandate was cancelled. I'd guess the bank/customer just canc...
kindly explain me on this """Looks like the SEPA mandate was cancelled."""
what does it mean?
ember timber
When you create a payment method for recurring usage, there's a mandate/agreement between you (the merchant) and that bank the the customer has approved. The caveat being that they can just cancel that with their bank and that makes the payment method unusable
gaunt bronzeBOT
ember timber
Your integration needs to handle those scenarios, like listening for source.failed events, and handling them. Maybe you email the customer and ask them to provide new payment info
balmy crow
ok fine, thanks for the details
ember timber
But once the Source transitions to 'failed', you can no longer charge it
copper crow
hi! I'm taking over this thread. let me know of you have any other questions.