#dbugger_best-practices
void terraceBOT
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distant matrix
You would need to ask them for their address, yes. This can also be provided in the billing details of their Payment Method when they add one
mild sparrow
So, if I don't do anything, they will have to eventually add it themselves during the payment details are added..
That means that I do not really have to do anything, no?
distant matrix
Pretty much
mild sparrow
Oh, ok, that's a relief
I got the first trials coming to an end next week, and I was terrified that I had not completed their customer data in time, on signup
😅
Also, by the way... How about reminding users that they trial is about to end. Does Stripe do that themselves? Or do I need to do it myself?
distant matrix
You can set the number of days before the trial ends to send an reminder here: https://dashboard.stripe.com/settings/billing/automatic
mild sparrow
Oh, awesome!
Which one is the hook that I have to listen to, when the subscription ends? customer.subscription.deleted?
void terraceBOT
mild sparrow
There are so many. I see customer.subscription.trial_will_end, but I assume that is meant for me to do something like, sending some sort of manual reminder...?
distant matrix
That's the webhook event you'd use to update your internal systems if you wanted to. Otherwise, you can have Stripe send the Customer an email by toggling this on
mild sparrow
or is it maybe customer.subscription.pending_update_expired?
distant matrix
It's not. It's customer.subscription.trial_will_end
mild sparrow
What I meant is that, in my database, I have his profile set up as "premium", so there is an event that I have to be on the lookout to know if I have to set it back to "basic"
So I do not know if I should use deleted , pending_update_applied or paused
distant matrix
Under what conditions would you set it back to basic?
mild sparrow
If the subscription comes to an end, and it has not been renewed, the user goes back to the free tier
which is the "basic" user
distant matrix
How would it come to an end? You choose when to do that yourself, it doesn't just happen. Your Subscription will default to whatever you set payment_behavior to: https://docs.stripe.com/api/subscriptions/create#create_subscription-payment_behavior
mild sparrow
One last question: If I click the "Send a reminder email 7 days before a free trial ends" today, and there is a user whose trial will end in 3 days... he will also receive that email?
Or does this setting only affects those users that cross the "7 days deadline" from that moment onwards?
distant matrix
Or does this setting only affects those users that cross the "7 days deadline" f...
This one
mild sparrow
Ok, cool. Thanks a lot.
distant matrix
Sure thing!