#nevo_accountlink-error
rapid trailBOT
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shrewd ruin
Here is the code I am using:
If I try to put Canada also, it doesn't show me this
The QA lives in India.
I live in Thailand
wary birchBOT
tidal oyster
Hi there 👋 can you elaborate on the problem your connected accounts are encountering with these Account Links? It's also worth noting that Account Links are not durable, they're single-use:
https://docs.stripe.com/api/account_links/object#:~:text=Creates an AccountLink object that includes a single-use Stripe URL that the platform can redirect their user to in order to take them through the Connect Onboarding flow
Do you have the network logs from when that error was encountered?
shrewd ruin
Threre is no errors, it's just an error on the stripe onboarding page @tidal oyster
Can you look at the loom?
I am not even sure what is "durable link" tried to google it and found nothing
tidal oyster
I did, which is why I want to know what was seen in the network tab of the browser console when the error was thrown.
I'm trying to understand what link was trying to be hit.
shrewd ruin
Gotcha, please don't lock this thread, I will ask the QA person to send me a screenshot
@tidal oyster one more thing, after I use the accounts.create, I use this one
Not sure if it helps, still waiting on the QA guy
tidal oyster
That's the correct approach for creating an Account Link.
It seems a bit odd that you have a single URL for both the refresh_url and return_url, since those serve different purposes, but that's probably fine if your page you're pointing to is designed to serve both purposes.
I also noticed that the request you shared is from livemode, are you encountering the same behavior in testmode too?
shrewd ruin
I don't encounter problems at all from my computer, that's the worst thing
I do the same thing as him, and everything is ok
it feels like because his IP from a different country
tidal oyster
Hm, do you see the same problem if you use a VPN to simulate being from a different country?
shrewd ruin
He also got this once:
shrewd ruin
Hm, do you see the same problem if you use a VPN to simulate being from a differ...
I haven't tried yet, need to find a way to do it 😅
I can provide you username and password and you can try from your side (if possible)
In any case
waiting on the QA person
tidal oyster
Yeah, I can take a look if you have test credentials that you don't mind sharing (keeping in mind this is a public forum). I'm also looking around to see if anyone else has encountered this before and if I can glean any insights if so.
shrewd ruin
link: https://platform.postiz.com/auth/login
user: test@stripe.com
password: testtesttest
After that go to marketplace >> seller
tidal oyster
Thank you! So far everything seems to be going smoothly for me as well.
tidal oyster
Yeah. When using an email address already associated with an account, I was directed to login. When using a brand new email address, I was directed to the SMS OTP page.
shrewd ruin
And did you pass the OTP? because this is where he got stuck
tidal oyster
In the video the error was thrown before the OTP page.
So I didn't try to complete the OTP challenge.
tidal oyster
Yup, before the OTP page is shown
shrewd ruin
And did you manage to pass this state?
tidal oyster
Yup
shrewd ruin
Hmmm... alright, don't lock this thread 😄
Waiting for him
tidal oyster
Wasn't planning on it, I'm still digging on my side to see if I can spot anything.
My suspicion right now still revolves around the value you're using for your refresh_url right now. I'm worried that isn't pointing to an endpoint that generates a new Account Link in case the one trying to be accessed has expired (since it's pointing to the same URL as your return_url ):
https://docs.stripe.com/api/account_links/create#create_account_link-refresh_url
shrewd ruin
that's ok it gets you back to the seller page
and you can again, connect your account
everytime you click connect, it triggers again the account.create and accountLink
And all the updates mostly work with the Stripe webhooks
tidal oyster
I don't think that's what the refresh_url is expecting.
tidal oyster
Can you clarify what logs that excerpt is from? Is that from when you're able to reproduce the error?
rapid trailBOT
twin mortar
nevo_accountlink-error
shrewd ruin
it's crazy, now it's not happening to him 🙈
twin mortar
Hum I just tried and I am getting
Your button to connect is weird, like you click and nothing happens visually even though it is trying to do something. It feels like if you click more than once (which I did) you end up in a weird state)
shrewd ruin
mmm... I will add a loader
twin mortar
But yeah looks like a transient error that I'd recommend reporting to our support team: https://support.stripe.com/contact
I'll also make sure to flag this since you have a clean video and some logs
shrewd ruin
BTW, it happened to me with another person from France
and it was a different stripe account
btw, all the code is here, if it helps
https://github.com/gitroomhq/gitroom/blob/main/libraries/nestjs-libraries/src/services/stripe.service.ts
The system is fully open-sourced
twin mortar
I'm honestly dubious it's your code since it crashes internally on our own page. Reaching out to our support team next is the safest way to get help
shrewd ruin
Should I link to the Discord conversation or they don't work with that?