#vickyh_docs
icy owlBOT
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- vickyh_docs, 5 days ago, 40 messages
- vickyh_docs, 6 days ago, 32 messages
elfin wren
@delicate plaza
rigid dust
👋 happy to help
what's your use case?
are you using Separate Charges and Transfers?
delicate plaza
we're trying to integrate stripe connect accounts on our site, as a way for customer to be able to set their stripe account as a payouts target
all is ok & the customer stripe account is successfully registered (we've the acct_* id registered), but when we try to request to https://api.stripe.com/v1/transfers to transfer the balance from our stripe account to customer stripe account, we receive the error like vicky described above
I'm trying to find a way on how we could increase the balance on our stripe account, so that it can be tested on sandbox environment
I've tried to do some simple charges using the card number specified on the error, but it still says that the balance is insufficient when I do the transfer
rigid dust
when using separate charges and transfers it's always better to pass the source_transaction, to avoid the problem of fund availability
delicate plaza
right
in that case I can get back to you maybe, I'll try to add that source_transaction first & test it again
rigid dust
yes sure
delicate plaza
thanks
icy owlBOT
delicate plaza
hmm, any idea where would I find the value for this source_transaction? I've tried looking at transfers data detail & it only shows null
idle shadow
You pass the parameter when you create the Transfer. It bind the transfer to a related payment, like a ch_xxx or pi_xxx ID
delicate plaza
right, and from what I read it will create a pending payments if the fund isn't available, and it will be transferred when it is
but how about the availability of the balance itself on sandbox account? since I think current behaviour of failing when the funds isn't available is ok on our side
it's just that I want the funds to be available again
idle shadow
Sorry, I've no idea what you're asking me. You said source_transaction is null which would imply you're not setting it on creation
delicate plaza
right
delicate plaza
I was having a problem of not being able to test transfers to a connected stripe account
one solution is to use source_transaction, and I think this might work by creating the payments as a "pending" status, if the balance isn't available
idle shadow
OK, so you want to transfer balance from your platform to a conncted account yes? And the Transfer creation returns an 'insufficient balance' error?
delicate plaza
yes that's right
I'm looking for a way to top-up/increase that sandbox account balance
idle shadow
OK, this is likely expected depending on how you're adding funds to the platform balance. Are you processing payments on the platform with a test card?
delicate plaza
yeah sandbox stripe accounts are charged using various test cards from https://docs.stripe.com/testing?testing-method=card-numbers
including the 4000000000000077 mentioned on the error message, but I can't seem to make the balance be available even after charging that card
that is, request to https://api.stripe.com/v1/transfers into other test stripe connect accounts returns "insufficient balance"
idle shadow
Can you share an example of a request (req_xxx) that fails unexpectedly where there should be balance?
delicate plaza
there's ID req_cAGVDNYjQ0GtuP
there's also req_fjRa5BTHlmX4iQ, which is the charge from 4000000000000077
idle shadow
there's ID `req_cAGVDNYjQ0GtuP`
Well this is a replay of a previously failed request (https://dashboard.stripe.com/test/logs/req_zqmReo0qTCBr2y). You're passing the same idempotency key so the outcome will always be the same
Can you retry that request and omit the idempotency key so it tries to create a fresh transfer?
delicate plaza
right, let me see
still problematic it seems req_9Gu5yK1lEPBoyk & req_2GmzpLLfz7JAK2
idle shadow
Well acct_1HYmjwKPLd55usy7 does not have an IDR balance so the error seems expected?
delicate plaza
right, let me change a bit then
idle shadow
It has both a USD and SGD balance. Try a transfer with one of those currencies
delicate plaza
ok, it seems that should solve it, I think we can just ignore olders transfers then, it should be ok
I assumed that the currency will be converted like it would be done like usual payments, but it seems I need to specify the currency to our available currencies
thanks, that should be it
idle shadow
To clarify, my colleague's original advice still stands: if you want to postpone the transfer until a related payment clears then that's when you'd use the source_transaction parameter when creating the Transfer
idle shadow
I assumed that the currency will be converted like it would be done like usual p...
Yes, you can only create transfer from currencies your account settles in regardless of what the presentment currency was (e.g. what customer paid in)