#daniele_unexpected
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daring cedar
this is the stripe element HTML
let me know if you need other details and how i can get them, will send them here
elder obsidian
Can you share the payment intent id?
daring cedar
there is no payment intent id
because it's the Stripe Element SDK that does the confirmation server-side
elder obsidian
What's your account id?
daring cedar
sorry, forgot to mention that
we're a platform with standard correct
in this case we're operating on behalf of the account acct_1L6dS0JzIFz1F01W
elder obsidian
Via direct charges?
daring cedar
not sure what those are to be honest
we create the payment intent server side
with the confirmation token from the frontend
using \Stripe\PaymentIntent::create
daring cedar
we don't use direct charges
elder obsidian
Destination? Or separate charges and transfers?
daring cedar
1m i'm checking
elder obsidian
https://docs.stripe.com/connect/destination-charges or https://docs.stripe.com/connect/separate-charges-and-transfers
daring cedar
we just do this https://docs.stripe.com/payments/finalize-payments-on-the-server
daring cedar
we create the payment intent on behalf of the connected account
elder obsidian
You either have to do a direct, destination, or separate charge and transfer
elder obsidian
we create the payment intent on behalf of the connected account
How though
daring cedar
the SDK lets us do
[
'stripe_account' => $stripe_user_id
]
as the options when creating it
daring cedar
it's direct charges yes
elder obsidian
Ok cool that's good
This is the correct flow for standard accounts
Now looking into the issue
median jungle
Hi there 👋 jumping in as my teammate needs to step away soon, diving in to take a look here.
I think I see what's going on, I'll need to consult with another team to triple check though and have the necessary corrective actions taken. Would you mind submitting a support ticket, mentioning that you chatted with me, and let me know once you have? I'll pull the ticket so we can keep working together, and then I'll have a way to reach out in case that takes longer than I'll be staffing the server today.
https://support.stripe.com/?contact=true
daring cedar
I think I see what's going on, I'll need to consult with another team to triple ...
can i have an idea on why that is happening?
we're on the growth support btw, should i send an email to our account manager?
median jungle
I think there's a setting set on our side that is blocking that functionality currently for your non-US Connected Accounts.
median jungle
You can provide the link to this thread:
https://discord.com/channels/841573134531821608/1268928147097915408
But I don't think it's too necessary, you can mention you were working with me on Discord regarding Link not showing in your Payment Element integration.
They key thing I think this will require action on your account, so I need to ticket as that flow confirms account ownership which we can't do in this forum.
daring cedar
alright, 1m
so i sent an email through the support form
there's no ticket id though lol
em_yqckjuqi4d1suw6ghqvkxivuf40qe2
median jungle
Ah, perfect, it came straight to my team, I'll grab that now.
daring cedar
anything else needed from me?
median jungle
Nope, sorry, juggling a lot of threads at the moment. I'll follow up via the ticket as soon as I can.
daring cedar
yeah no worries