ceo_code | Stripe Developers | Page 1

still knollBOT Jul 17, 2024, 9:32 AM

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mint coyoteBOT Jul 17, 2024, 9:32 AM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

ceo_terminal-reactnative, 5 days ago, 168 messages
ceo_code, 5 days ago, 5 messages
ceo_code, 5 days ago, 10 messages

opal vine Jul 17, 2024, 9:35 AM

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Hi, what's the issue exactly?

granite basin Jul 17, 2024, 9:36 AM

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Are you able to click here -> https://discord.com/channels/841573134531821608/1260982556447477932

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We are running in the same issue over and over again even when trying to install fresh brand new react native and stripe sdk

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with no library and no dependency outside

opal vine Jul 17, 2024, 9:37 AM

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I can't read the whole discussion right now. Could you please summarise it for me?

granite basin Jul 17, 2024, 9:37 AM

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it brakes when we are adding stripe

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We have a React native app, and we try to implement Tap/Pay function. But after we install Stripe SDK, as the Documentation say, the App becomes corupt, and stop functioning
Our React-native Version: "react-native": "^0.70.0",
Tried with the latest react native version, trying with one version down

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same error

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`The app uses "react-native": "^0.70.0", And works fine on both ios and Android. But after installing @stripe/stripe-terminal-react-native and try to request the permissions using the stripe utility "requestNeededAndroidPermissions" i get an error that this is not found. even if i can see it in node-modules folder and package.js. Thinking the app needs a rebuild, after closing and trying to reopen the dev server i get the following error: * What went wrong:
A problem occurred evaluating script.
Calling [node, F:\JobWork\MainClinicApp-OOTBusiness\node_modules@react-native-community\cli\build\bin.js, config] finished with an exception. Error message: groovy.json.JsonException: Unable to determine the current character, it is not a string, number, array, or object

The current character read is 'i' with an int value of 105
Unable to determine the current character, it is not a string, number, array, or object
line number 1
index number 0
info Run CLI with --verbose flag for more details.
^. Output: info Run CLI with --verbose flag for more details.
[13:10]
Even after removing/uninstalling the package, the script remains corrupt, and the same error keeps comming.

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"@stripe/stripe-react-native": "^0.38.1",
"@stripe/stripe-terminal-react-native": "^0.0.1-beta.19",

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We need help

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We can provide you screenshots

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share screen

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our json file

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error messages we get

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anything you want

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we are in circles with this issue for a few weeks now

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Latest logs are here

opal vine Jul 17, 2024, 9:42 AM

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I understand your frustration. Being an engineer myself I know annoying these issues can get.

jovial vine Jul 17, 2024, 9:42 AM

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This is the message we receive with RN 0.73.0:

📎 message.txt

opal vine Jul 17, 2024, 9:42 AM

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You mentioned you created Support tickets. Did you get to talk to an engineering team?

jovial vine Jul 17, 2024, 9:45 AM

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This is the log with RN: 0.74.3:

📎 message.txt

granite basin Jul 17, 2024, 9:46 AM

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opal vine You mentioned you created Support tickets. Did you get to talk to an engineering...

Yes. Here is the detailed chat we have had with tour colleagues.

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https://discord.com/channels/841573134531821608/1260982556447477932

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I will repeat. Just React native and Stripe sdk is crushing the app totally.

jovial vine Jul 17, 2024, 9:47 AM

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granite basin Jul 17, 2024, 9:49 AM

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without Stripe sdk the app will open, when adding stripe sdk brand new app not opening anymore, just having react native and stripe sdk, nothing more

exotic palm Jul 17, 2024, 9:49 AM

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as far as I understand the last thread, the next step is for you to create a fresh boilerplate RN app from scratch , get that to build, then add the stripe-terminal-react-native SDK , get that to build, and then add in your other code and dependencies.

granite basin Jul 17, 2024, 9:49 AM

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exotic palm as far as I understand the last thread, the next step is for you to create a fre...

Yes. this is the step what we did already and still not working.

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We have created a fresh boilerplate RN app from scratch and still not working.

exotic palm Jul 17, 2024, 9:50 AM

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ok, then let's have you open a support ticket at https://support.stripe.com/?contact=true, sharing the complete code from that app, stacktrace of errors, and we'll take it from there.

granite basin Jul 17, 2024, 9:50 AM

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create a fresh boilerplate RN app from scratch, added the stripe-terminal-react-native SDK tried to to build and is crushing ... no success, we do not get to our other code and dependencies.....

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this is the issue

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and frustrating

exotic palm Jul 17, 2024, 9:50 AM

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if you email in using that form and share your account ID acct_xxx here, I'll esclate it to our team.

granite basin Jul 17, 2024, 9:50 AM

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hold on

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let me try to open that url from our stripe account

granite basin Jul 17, 2024, 9:52 AM

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exotic palm ok, then let's have you open a support ticket at https://support.stripe.com/?con...

Where about?

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in the chat right?

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exotic palm Jul 17, 2024, 9:53 AM

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haven't used this in the while , just try to create a ticket instead of a live chat.

granite basin Jul 17, 2024, 9:53 AM

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what category do you want me to use then?

exotic palm Jul 17, 2024, 9:53 AM

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API integration.

granite basin Jul 17, 2024, 9:53 AM

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let me check

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API simple is there

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exotic palm Jul 17, 2024, 9:54 AM

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type into the chat thing on the right.

granite basin Jul 17, 2024, 9:55 AM

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There are like 100 topis and categories and subcategories

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we do not want other delays because of the wrong category

granite basin Jul 17, 2024, 9:55 AM

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exotic palm type into the chat thing on the right.

what exactly?

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exotic palm Jul 17, 2024, 9:55 AM

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anything, "I have an API integration problem"

granite basin Jul 17, 2024, 9:55 AM

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support agent or something else?

exotic palm Jul 17, 2024, 9:56 AM

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I don't need a blow-by-blow please.

granite basin Jul 17, 2024, 9:56 AM

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me too

exotic palm Jul 17, 2024, 9:56 AM

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support agent

granite basin Jul 17, 2024, 9:56 AM

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ok

exotic palm Jul 17, 2024, 9:56 AM

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try to avoid getting into a chat and pick the email option

granite basin Jul 17, 2024, 9:57 AM

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I got to this url to this form

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https://support.stripe.com/contact/email?topic=api_integration&token=Tdf00D-APy5uhtitH4SnSQbazOSkZlIlowWNNcWSsJUElcayVL801x8zLuSG2h8RXSjXzFoz&refcode=

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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exotic palm Jul 17, 2024, 9:58 AM

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awesome

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sorry you really don't need to post all this

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just create the ticket, tell me your account ID, I'll do the rest.

granite basin Jul 17, 2024, 9:59 AM

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I don't need but I don't need 100 days delay

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do you get the point?

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we are also a stripe official parter

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for all stripe integrations from web to stripe connect, terminat and the others

exotic palm Jul 17, 2024, 9:59 AM

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sounds good

granite basin Jul 17, 2024, 9:59 AM

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you have issues with tab to pay stripe

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and we cannot provide this to our existing and new users to bring you free users basically

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so we are expecting at least support form your side

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and have the things working

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with no delay

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we have tried this integration in January this year

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it did not worked

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then came back to it 2 weeks ago

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and tried all the possible options

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and is not working as it should, as expected

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we get in circles

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so I don't want our ticket to be ignored and issue not fixed

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I hope you get the point and where I am coming from...

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We do software development for the last 19 years and 12 years with this project, there is no way on earth a developer will solve a stripe bug sdk issue of an app via a ticket!!!

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it must be someone that we can talk live

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like here

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to send you new screenshots

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new errros

exotic palm Jul 17, 2024, 10:02 AM

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can you create the case and let me know your account ID? and then just let your developer @jovial vine speak on the case only, and we'll figure out the technical stuff.

granite basin Jul 17, 2024, 10:02 AM

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new steps we are trying

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and errors

exotic palm Jul 17, 2024, 10:02 AM

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please stop and just create the case. thanks.

granite basin Jul 17, 2024, 10:02 AM

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I have tried 100 lines of codes

granite basin Jul 17, 2024, 10:02 AM

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exotic palm can you create the case and let me know your account ID? and then just let your ...

now I am giving you my account ID

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Clinicsoftware

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email

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contact@clinicsoftware.com

exotic palm Jul 17, 2024, 10:03 AM

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no, I need the account ID acct_xxx. See https://docs.stripe.com/get-started/account#:~:text=Stripe generates an ID for,your Account and Profile settings. .

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feel free to delete your message with PII/email address since it's a public Discord server.

granite basin Jul 17, 2024, 10:04 AM

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account id

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acct_1B4YpOJiw9Me78RJ

exotic palm Jul 17, 2024, 10:06 AM

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did you create the case through the form on support.stripe.com? Can't see it yet.

granite basin Jul 17, 2024, 10:06 AM

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a second

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you told me to mention everything

exotic palm Jul 17, 2024, 10:09 AM

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yep, I mean, take your time

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I want your developer to write the case , is that possible?

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I just want the technical detail and exact code, we don't need all the amount of text you have written in this thread, it makes it really hard to help. Just keep the technical detail only.

granite basin Jul 17, 2024, 10:10 AM

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DONE!

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it was created

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yeah

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he did it!

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how can I access past tickets history or this ticket replies?

exotic palm Jul 17, 2024, 10:15 AM

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not sure

granite basin Jul 17, 2024, 10:15 AM

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weird

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is there a higher developer or manager that we can talk to?

exotic palm Jul 17, 2024, 10:16 AM

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I found your case and moved it our (developer support team) queue. Thanks! We'll look and reply, that's the best place for this.

granite basin Jul 17, 2024, 10:17 AM

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and provide us more help than you did?

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last time there were a 2nd developer in the chat

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at least somneone that shows more interest in helping us

exotic palm Jul 17, 2024, 10:17 AM

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everyone who works on this Discord server also answers cases.

granite basin Jul 17, 2024, 10:17 AM

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stripe support we can find it by ourself in the webstie but we need someone to talk to

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I got no help on this discord

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just a url to open a ticket

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as a joke

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nobody trying to help today

exotic palm Jul 17, 2024, 10:18 AM

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I know. It's normal that some issues are more complex than what we can solve in a Discord thread, so we ask you to open a support case.

granite basin Jul 17, 2024, 10:18 AM

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nobody checking the code

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nobody asking for our json file

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nobody trying to open at their end what we are trying to open

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nobody wit any opinion or new idea

exotic palm Jul 17, 2024, 10:18 AM

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I'm going to close this thread since the next action is clear(we'll reply on the email thread).

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Thanks.

#ceo_code