goliath1879_error

[zealous juniper]

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• goliath1879_docs, 55 minutes ago, 30 messages
• goliath1879_error, 6 days ago, 18 messages

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[austere canyon]

Here is the request id: https://dashboard.stripe.com/test/logs/req_11I0hWGxvJ45mM

[lofty dove]

Hello
Give me a moment to take a look

looks like you're using the same Idempotency key as a previous request. What happens if you change it?

To clarify, when you use same Idempotency key as a previous request, Stripe returns the same API response as it did for the previous request without taking additional actions.

[austere canyon]

But even for the first request the error was still the same
https://dashboard.stripe.com/test/logs/req_vobuAPQnrbkZh7

I don't think changing the idempotency key will help

[lofty dove]

It is possible that the mandate was inactive when the request was made early on.. I'm trying to see when the mandate became active but it is taking a while... If you retry the request and it works then it was likely that

[austere canyon]

Okay I tried chaning the idempotency key and it worked

[austere canyon]

ohkay... so how long does it takes for a mandate to be active until I can use it?

[lofty dove]

ah great. So looks like mandate became active at 2024-07-08 14:20:19 UTC
https://dashboard.stripe.com/test/events/evt_1PaIQRSJWx115VVsRCexdHdC

But you made the request before that at 2024-07-08 14:20:00 UTC
https://dashboard.stripe.com/test/logs/req_vobuAPQnrbkZh7

[austere canyon]

If I remember correctly it used to be quite instant

[austere canyon]

I see that must be the reason

[lofty dove]

General recommendation is to listen to mandate.updated webhook events to get notified when the mandate becomes active

yup

[austere canyon]

Understood thanks for the help