#maddie_subscription-3ds

1 messages · Page 1 of 1 (latest)

kindred prismBOT
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mortal glacierBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

left gyro
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Hi 👋 what's your remaining questions/concerns from that discussion?

gloomy tiger
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Is there a work around i can give to our customer to enable the to successfull submit their monthy subcription?

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Or will the 3DS continue to fail if we do not migrate our code, as per the instructions in the other thread from one of your developers

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We need to sort asap as we are loosing out on donations

left gyro
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I'm not sure what you're trying to work around, so please feel free to share that context if it sounds like my answer doesn't take it into account. Your flow needs to be ready to handle 3DS challenges. It's up to the issuer to decide whether they require 3DS be completed in order for them to approve a transaction. If they do and your flow can't handle that requirement, the payment won't be able to proceed.

gloomy tiger
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How can we make sure our flow can handle 3ds challenges?

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for context, im a fundraiser not a coder and Isupporters are not able to set up their monthly donations to the charity i work for due to the 3DS failing - it's happned for a number of customers using different cards/bank account. Is ther a work around or a way we can prevent this from happening going forward?

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Can you see the previous thread with your support team from earlier today?

left gyro
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Can you elaborate on what you mean by 3DS failing? Sorry, the server is too busy for me to review the previous thread, please share any context form it that's relevant here.

gloomy tiger
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no trouble

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This is one of the customers who couldn;t set up the monthly subscription

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It says the subscription wasn't set up because the 3D secure authentication failed

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and this has happened to other customers

left gyro
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Deleting the screenshot as it seemed to contain real customer data and this is a public forum.

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Do you have an ID that you can share for that? The Invoice ID, in_, or Payment Intent ID, pi_ would be most beneficial.

gloomy tiger
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It will need to be deleted from my other thread as well - i thought this was a closed converstation sorry

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the id is pi_3PY35pDNDFzyBZhO1rskmYxz

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To fix this is it something we'll need our web developer to sort out?

gloomy tiger
left gyro
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How did your flow/code handle that payment? I see that it required 3DS, but I'm not spotting any logs indicating the challenge was shown to the customer for them to complete.

gloomy tiger
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I'm sorry i'm not sure what that means - the customer put their details onto our website and thats how the transaction is handled but I'm not sure of the technical process or what happens after that for the customer

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I don't think the customers are seeing anything after they submit their subscription request because we are getting contacted with questions asking us if the payment was successful - the customers don't get alerted that the payment was unsuccessful...

left gyro
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Did you build the Stripe integration that you're using?

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Right now it doesn't look the integration is set up to even prompt your cusotmers for 3DS. The Subscriptions are being created server-side, so additional steps are then required to surface the 3DS challenge client-side. I'm happy to point you to the right flow if you built and maintain your Stripe integration.

gloomy tiger
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I believe we did, but Id need to confirm with the team

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Is it possible to get this thread emailed to me or can it only be access via discord?

left gyro
gloomy tiger
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great thank you

left gyro
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Any time!

kindred prismBOT
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maddie_subscription-3ds