thehollytoats_apple-pay | Stripe Developers | Page 1

narrow lilyBOT Jul 8, 2024, 12:23 PM

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long kelp Jul 8, 2024, 12:24 PM

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Hi, let me help you with this.

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When wallet buttons were showing up, did you run on the same domain?

sour maple Jul 8, 2024, 12:25 PM

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Yes, same domain

long kelp Jul 8, 2024, 12:26 PM

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Do you have a URL where I can reproduce the issue?

sour maple Jul 8, 2024, 12:28 PM

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https://qr-paynow.xyz/au/wp-content/plugins/qrpaynow/test2/checkout.html

Accept a payment

A demo of a payment on Stripe

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The Google Pay doesn't show up in one of our test PC but works in all phones that we tested (around 3).
The apple pay doesn't show up in all (4 iPhones).

long kelp Jul 8, 2024, 12:33 PM

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Are you covering all of these requirements: https://docs.stripe.com/elements/express-checkout-element/accept-a-payment#prerequisites

sour maple Jul 8, 2024, 12:35 PM

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Yes. Express checkout Elements works well.

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My problem is when I use $stripe->checkout->sessions->create() function.

supple salmon Jul 8, 2024, 12:43 PM

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Hi there 👋 I'm jumping in as my teammate needs to step away soon. When I access the checkout page you shared, I'm able to see Google Pay offered there. When you're performing your test, are you using a browser that supports Google Pay, that is logged in to your Google account, and that has a card already added to its Google Pay wallet?

long kelp Jul 8, 2024, 12:45 PM

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I was able to see Google Pay in Chrome, but not Apple Pay in Safari.

supple salmon Jul 8, 2024, 12:48 PM

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I'm seeing Apple Pay too

sour maple Jul 8, 2024, 12:52 PM

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I can see Google pay in 4 devices we tested, but in one particular PC, we cant see it.

sour maple Jul 8, 2024, 12:53 PM

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supple salmon I'm seeing Apple Pay too

We tested in 5 iPhones, none shows Apple Pay

supple salmon Jul 8, 2024, 12:53 PM

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This sounds like a device setup concern then, like the device you're testing with isn't set up in a way where we detect it's ready to offer Google Pay. Same with Apple Pay since I can see it fine.

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Are you able to see a single payment button when you access this page? (Above the row of three buttons)
https://docs.stripe.com/stripe-js/elements/payment-request-button

sour maple Jul 8, 2024, 12:57 PM

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supple salmon Are you able to see a single payment button when you access this page? (Above th...

I can see the apple pay button.

supple salmon Jul 8, 2024, 12:58 PM

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Then your device should be set up properly and you should see Apple Pay on the embedded checkout session as well.

sour maple Jul 8, 2024, 1:01 PM

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supple salmon Then your device should be set up properly and you should see Apple Pay on the e...

As I explained before. I change the code to Express checkout elements and it works well. I can see Apple and Google pay in all our test devices.
My only problem is with checkout->sessions->create()
If it works well with Express checkout, doesn't it a hard proof that the device is setup correctly?

supple salmon Jul 8, 2024, 1:01 PM

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Your checkout flow works fine for me

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I'm not seeing any concerns

supple salmon Jul 8, 2024, 1:02 PM

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sour maple https://qr-paynow.xyz/au/wp-content/plugins/qrpaynow/test2/checkout.html

Is this still the right site to see your test flow?

sour maple Jul 8, 2024, 1:02 PM

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supple salmon Is this still the right site to see your test flow?

Yes. In fact, I test it just now with my iPhone, and I don't see the apple pay button.

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I have cleared (many times) the cache and history

supple salmon Jul 8, 2024, 1:04 PM

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But that same iphone sees the single Apple Pay button on the page in our docs that I linked to?
https://docs.stripe.com/stripe-js/elements/payment-request-button

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay, or Link.

sour maple Jul 8, 2024, 1:05 PM

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supple salmon But that same iphone sees the single Apple Pay button on the page in our docs th...

Yes, I can see the Apple Pay button in this page https://docs.stripe.com/stripe-js/elements/payment-request-button

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay, or Link.

supple salmon Jul 8, 2024, 1:07 PM

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What browser are you using on that phone? Are you using a private window at all for this testing? Are you testing from a region that these wallets don't support like India?

sour maple Jul 8, 2024, 1:09 PM

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Safari. Default browser. No private window and we are testing from Australia and Malaysia.

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This is what we get in Australia. exactly the same as what we get in Malaysia.

supple salmon Jul 8, 2024, 1:12 PM

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Can you also share what our docs page looks like from that device?

sour maple Jul 8, 2024, 1:18 PM

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WhatsApp_Image_2024-07-08_at_21.15.42.jpeg

supple salmon Jul 8, 2024, 1:19 PM

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Those are two different devices, right? I see their times are hours apart

sour maple Jul 8, 2024, 1:22 PM

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same device.

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I took it just now.

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first I click the link, and capture the Apple Pay button.
2nd, I click the button and then it show the confirmation page (with ...7908 card)

supple salmon Jul 8, 2024, 1:24 PM

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Why is the timestamp so far from the previous screenshot then? Is that previous one an old screenshot?

sour maple Jul 8, 2024, 1:25 PM

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I guess the 2nd one, I pasted it into Paint to cover the bank name (black tick line).

supple salmon Jul 8, 2024, 1:26 PM

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sour maple This is what we get in Australia. exactly the same as what we get in Malaysia.

I'm referring to this screenshot, it's timestamp is way off from the phone you showed in your later images

sour maple Jul 8, 2024, 1:27 PM

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supple salmon I'm referring to this screenshot, it's timestamp is way off from the phone you s...

oh, that one I get it from another tester in Australia.

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I am in Malaysia. He's around 3 hrs ahead of me.

supple salmon Jul 8, 2024, 1:29 PM

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So they aren't the same device?

sour maple Jul 8, 2024, 1:29 PM

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They aren't.
But I tested about at the same time, and it's exactly the same

supple salmon Jul 8, 2024, 1:32 PM

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sour maple

You can't compare different device results. Your site works fine for me, so you're likely debugging device setups at this point. If you're comparing two different devices, there's no guarantee you're comparing the same setup. What do you see when you access your test site with the phone you took these photos of?

sour maple Jul 8, 2024, 1:34 PM

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Just now, in last 30 minutes, both I (Malaysia) and other tester (Australia) do the same test and the result are the same. No apple Pay for https://qr-paynow.xyz/au/wp-content/plugins/qrpaynow/test2/checkout.html
We also try https://docs.stripe.com/stripe-js/elements/payment-request-button and both of us, see the apple pay button

supple salmon Jul 8, 2024, 1:36 PM

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Sorry to ask again, but do you have a picture of exactly what you're seeing when you render your checkout page? I'm asking because I keep refreshing the page and it keeps rendering Apple Pay as expected.

sour maple Jul 8, 2024, 1:43 PM

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WhatsApp_Image_2024-07-08_at_21.42.36.jpeg

supple salmon Jul 8, 2024, 1:44 PM

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Why doesn't this look like your other images? I'm still very worried you aren't comparing the same device here.

sour maple Jul 8, 2024, 1:46 PM

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supple salmon Why doesn't this look like your other images? I'm still very worried you aren't ...

I retook it again just now. change the font to 80%, so it shows most of the screen.

supple salmon Jul 8, 2024, 1:47 PM

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Taking a step back, your site is fine.

sour maple Jul 8, 2024, 1:49 PM

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I believe so.
The checkout express works well in all 5 iPhones that we have

supple salmon Jul 8, 2024, 1:50 PM

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Sorry, that wasn't meant to be a question. I'm telling you your site looks fine to me, it always renders the appropriate wallet button when accessed from a browser that is properly set up for that wallet.

sour maple Jul 8, 2024, 1:52 PM

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May I know your iPhone version and Safari version? We are thinking to try to find the exact device as yours

supple salmon Jul 8, 2024, 1:53 PM

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I'm using my macbook

sour maple Jul 8, 2024, 2:01 PM

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Any chance for anyone from stripe to try it out in iPhone?

supple salmon Jul 8, 2024, 2:04 PM

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Works fine on my iphone too

narrow lilyBOT Jul 8, 2024, 2:04 PM

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thehollytoats_apple-pay

sour maple Jul 8, 2024, 2:08 PM

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supple salmon Works fine on my iphone too

and your iPhone version? We will try to find the exact same version and hopefully able to get more meaningfull data for testing

supple salmon Jul 8, 2024, 2:10 PM

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It's an iphone 15, but that shouldn't matter as long as you're using any iOS device that meets Apple's requirements:
https://support.apple.com/en-us/102896

narrow lilyBOT Jul 8, 2024, 2:18 PM

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#thehollytoats_apple-pay