#shaymolina_api
quartz shuttleBOT
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sharp hollow
Hi, let me help you with this.
Have you tried requesting "card_payments" capability too?
marsh wolf
Hi vanya, how are you?
The default for our platform (WordPress) was to ask for card_payments.
But because we want to allow cross-bording countries to also open a store in the marketplace with us, according to your documents, we had to cancel this request
sharp hollow
Not sure how is it connected. Were you getting a different error message when making the request with card_payments capability?
marsh wolf
We did all kinds of tests related to getting the agreement
When stripe_dashboard[type]=none and requirement_collection=stripe, Stripe must be liable for negative balances or refunds and chargebacks.
When controlling requirement collection, the Connect application must also control losses, fees, and specify a dashboard type of none.
application is not a valid type of service_agreement. You can specify full or recipient. For more information, see https://stripe.com/docs/connect/service-agreement-types.
For example these three, but they have all been resolved
This is the request we send in the API.
sharp hollow
Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request
marsh wolf
req_ex51QbPzjOESEN
sharp hollow
You probably need to set losses.payments=stripe
marsh wolf
After that the error will not appear:
"Your platform needs approval for accounts to have requested the transfers capability without the card_payments capability. If you would like to request transfers without card_payments, please contact us via https://support.stripe.com/contact” ?
sharp hollow
... and request the cards_payments capability
marsh wolf
Even in your article about cross bordering countries it says that it is not possible to request cards_payments in these countries?
sharp hollow
I don't know much about country specifics, so I would ask Stripe Support: https://support.stripe.com/?contact=true
marsh wolf
After all, the whole story started with the fact that we had to download the cards_payments parameter so that countries like Israel could open a Stripe account.
And after we downloaded the parameter, this problem arose
sharp hollow
Probably there's some country restrictions in that regard, but I don't know much about it.
quartz shuttleBOT
acoustic fern
Hey! Taking over for my colleague. This is probably a country (mapping) restrictions, the next option is to reach out to Stripe Support at https://support.stripe.com/contact. Between, choose the email option, it's the best way for async follow-ups.
marsh wolf
Hi, thank you very much for the reply.
We already have 2 inquiries by email and have been waiting for an answer for over a month and there is no answer
marsh wolf
... and request the `cards_payments` capability
When controlling requirement collection, the Connect application must also control losses, fees, and specify a dashboard type of none.
After doing that we got this error
acoustic fern
Unfortunately, this channel is for technical integration questions only however the error you are facing seems to be a country limitation. You are making exactly the same request documented (req_jGZXySGwcJl2sH)
https://docs.stripe.com/connect/service-agreement-types#choosing-type so this seems just something need to be activated in your account (maybe?).
marsh wolf
This is the ID of the error we currently have req_tcwWWbnjWSS1sp
received after adding the losses.payments=stripe
acoustic fern
Yes you need to set controller.losses.payments to application as mentioned in the guide
https://docs.stripe.com/connect/service-agreement-types?connect-account-creation-pattern=typeless#choosing-type
marsh wolf
that what you said ...
acoustic fern
Sorry for that confusion, but you need to use application.
You are making the correct request according to the documentation.
Probably it's a country restriction or a limitation on your Account. This request is in a good shape req_jGZXySGwcJl2sH. Your account needs approval from Stripe.
You need to keep following up with Stripe Supporthttps://support.stripe.com/contact, that's the only option.
marsh wolf
You are probably right.
After I changed it to applciation we get the error again:
Your platform needs approval for accounts to have requested the transfers capability without the card_payments capability. If you would like to request transfers without card_payments, please contact us via https://support.stripe.com/contact.
We have been waiting for over a month. Do you know what else can be done to speed it up?
acoustic fern
The only entrypoint is https://support.stripe.com/contact.
If this is an urgent ask or require priority assistance, you probably want to migrate your support plan:
https://stripe.com/support-plans
Between, I'm not sales and don't know how that works exactly.