#jsd219_api

1 messages · Page 1 of 1 (latest)

warm charmBOT
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worn adder
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Hello

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In the Dashboard are you looking at your own account or a Connected Account?

sick plume
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ah good question. I think it might be a connected account but how can i tell for sure?

worn adder
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What is the Dashboard URL that you are on when you are viewing these Customers?

sick plume
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actually i think i am just an admin on m client's account

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one sec

worn adder
sick plume
worn adder
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Okay yeah that's not a Connected Account

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Have you double checked you are using the correct keys?

sick plume
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yes, it is a restricted key

worn adder
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You will need to filter your logs to see GET requests

sick plume
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but here is the wierd part. at the URL above. stripe has their own filtering menu. If i click on Email and put in the email of the first entry it comes up No results

worn adder
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We don't really know much about the Dashboard here -- we just focus on the use of the API. If you have questions or bug reports for Dashboard behavior then you'll want to work with our Support team via https://support.stripe.com/contact/login

sick plume
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got it, i just thought that might be a clue 🙂

worn adder
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Not really, best way I can help is to see a request ID for the API request you are making

sick plume
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ok interesting, when i go to the logs i dont see any from my api calls

worn adder
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Even when you filter to show GET requests?

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If so, then yeah you are using the wrong API key (not the one for the account that you are looking at in the Dashboard)

warm charmBOT
sick plume
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ya i am seeing only POST and when i go to API endpoint and enter /v1/customers i get nothing. i also tried GET /v1/customers and got nothing. I might be doing it wrong

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in postman i have a GET request to https://api.stripe.com/v1/customers my Authorization is set to Basic Auth and the username is the restriceted key. this is what i get { "object": "list", "data": [], "has_more": false, "url": "/v1/customers" }

lament raptor
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Which account owns the key you're using?

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Likely you're making the request on the wrong account

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If using a platform key, you'd need to pass the stripe account header

sick plume
sick plume
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that allows read only on Customers, Customer portal, Invoice, Prices, Subsciptions

lament raptor
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Yeah but likely that restricted key is a platform key

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Belonging to the connect account's platform account

sick plume
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how can i tell?

lament raptor
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Looks like the key belongs to
acct_1OHAW9AUcZuRPCmE, which is neither a connect account nor a platform

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The request you're making is also a livemode requets

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Does the customer only exist in test mode?

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Can you share the customer id for that customer that you are seeing in the dashboard so I can verify?

sick plume
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how can i get the customer id?

lament raptor
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Oh

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It's a guest customer not a customer

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That's why

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Guest customers aren't actual customer objects

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So you can't use the api to list them

sick plume
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ah, is there any endpoint to see them?

lament raptor
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nah

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They're not listable via the api

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Because they're not real customers

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It's a dashboard only concept to group payments by email that aren't associated with a customer

sick plume
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what about using the api to look up orders or payments via an email?

lament raptor
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It's a bit harder that way because the email is stored on the payment method object not the charge or payment intent directly

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Really I recommend creating customers up-front in your flow

sick plume
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ok thank you for your time and help i really appreciate it 🙂