#karan_api
sharp hillBOT
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- karan_api, 1 day ago, 20 messages
sudden ridgeBOT
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coral nacelle
Hello, Pending updates are not supported for subscriptions that use bank debit payment methods
https://docs.stripe.com/billing/subscriptions/pending-updates#canceling-changing:~:text=Pending updates aren’t,for the subscription
It is a known limitation.
remote prawn
Then how do we handle this usecase? What is recommendation? How do other Stripe customers handle this?
I have searched Stripe documentation and searched online a lot for this but have been unable to find a solution to handle this with Stripe with the requirements we have.
coral nacelle
Yeah this is a tricky one.. The only other options I can think of is,
1/ You would modify your billing settings to not cancel the Subscription if a payment fails and manually downgrade the subscription to old price by calling the API
OR
2/ You would preview prorated amount using upcoming invoice endpoint:https://docs.stripe.com/billing/subscriptions/prorations#preview-proration
Then you take a one-off payment (using PaymentIntents API).. If it fails, then you don't do anything with the subscription.
If it succeeds, then you add the prorated amount to customer credit balance & update the subscription price to the new price. The prorated invoice should automatically be marked paid using customer credit balance.
remote prawn
Yeah this is a tricky one.. The only other options I can think of is,
1/ You w...
Okay.
#1 is tricky because then we need to handle all kind of existing recurring customer subscription related payment failures also manually and cancel their subscription manually, correct? As in write extra logic for the stuff that Stripe does handle automatically.
coral nacelle
Yeah
remote prawn
Okay got it. This is actually such a tricky case and I am surprised Stripe doesn't handle it out of box.
We have to go through so much technical complexity even though we are using Stripe.
None of the workarounds are actually good since they mess up the customer invoice and confuses our customers eventually.
coral nacelle
We do support the usecase with other payment methods but bank debits are often restrictive and weird. I am guessing that's why we're currently unable to support it