#olive3200_api
lunar notchBOT
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rustic flare
hi there!
Users from Bangladesh are not able to even verify their phone number
can you clarify what that means exactly? Where/when are they trying to verify their phone number? What's the error message they see?
humble marten
This is where they are entering their phone number but they get redirected to this same page and don't receive a verification code or anything.
rustic flare
got it. for this types of questions you'll need to reach out to Stripe support: https://support.stripe.com/contact
make sure to include all relevant information upfront (account ID, request ID, screenshots, etc.)
humble marten
OK, just wondering if their is any reason for the Stripe account to default to US if we don't specificy the country in the call? I noticed they are marked as US account.
rustic flare
hum... having a look.
humble marten
These are all my call parameters:
rustic flare
I don't understand why it defaulted to an US account. still looking into this...
lunar notchBOT
warped rain
OK, just wondering if their is any reason for the Stripe account to default to U...
They'll be the same country as your platform account by default
Looks like your platform in this create request is US: https://dashboard.stripe.com/logs/req_C6cfy6slEsoBKy
humble marten
OK, what do I need to change so it does not default to my platform country?
warped rain
You'd have to manually specify the country in the request
humble marten
OK, got it. Thanks for the help and I'll try this. in the future, do we expect their to be a way to do this without manually selecting the country?
And we would set the country when we generate the onboarding link?
warped rain
No you need to set country at creation stage
humble marten
Got it. Just tried it but I get this message:
The type is set to Express but it isn't clear from the documentation whether I need to set something else to enable for BD. BD is in Preview.
warped rain
Yeah idk
Seems like you'd need to use a different service agreement: https://docs.stripe.com/connect/service-agreement-types
Support is the better place to go for account support: https://support.stripe.com/contact