#n0ah_unexpected

1 messages · Page 1 of 1 (latest)

sudden tangleBOT
ocean terraceBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

sudden tangleBOT
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👋 Welcome to your new thread!

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tacit bloom
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hi @wicked comet

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Why was our ticket closed?

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would like to continue the conversation

wicked comet
tacit bloom
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Okay

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@plush plume

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Let's continue

sudden tangleBOT
tacit bloom
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hi @alpine shell

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this was our previous thread

plush plume
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This is the code we use to show the WebView:

<head>
    <meta charset="utf-8" />
    <title>Crypto Onramp</title>
    <meta name="description" content="A demo of hosted onramp" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <script src="https://js.stripe.com/v3/"></script>
    <script src="https://crypto-js.stripe.com/crypto-onramp-outer.js"></script>
   
    <script type="text/javascript">
document.addEventListener("DOMContentLoaded", function() {
            const stripeOnramp = StripeOnramp("${Constants.stripeKey}");
initialize();

function initialize() {
  const clientSecret = "${ramp.session}";
  const onrampSession = stripeOnramp.createSession({
    clientSecret,
    appearance: {
        theme: '${theme.brightness.name}',
    },
  });
  onrampSession
    .addEventListener('onramp_session_updated', (e) => {
      if (e.payload.session.status === 'fulfillment_processing') {
        Bridge.postMessage('close');
      }
    })
    .mount("#onramp-element");
}
        });
    </script>
</head>
<body>
<div id="onramp-element" />
</body>
</html>
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(What we show in the webview)

alpine shell
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Hello 👋 can you give me a quick summary of the problem and where things trailed off?

plush plume
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Sure!

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We have two problems right now:

  1. We have apple pay enabled in the dashboard and stripe crypto docs say it is supported, but our users can't use apple pay. It doesn't show for some people, and for the people it shows for it just infinitely loads when they try to pay.

  2. The id verification button is getting cut off. The stripe widget doesn't want to take up the full screen height im giving it or have a scroll for overflow and is cutting off the button to take a picture of their id, effectively blocking them from actually checking out

alpine shell
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Do you have a test page where I can see this apple pay behavior?

tacit bloom
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If you create an account and try depositing

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you can see the flow on the app

alpine shell
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And unfortunately we don't know much about betas so I don't think I can be all that helpful with the onramp element. If you reach out the beta team with a description of your problem and your code, they should be able to help you (we typically give a beta team email address along with beta onboarding)

tacit bloom
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Which beta are you talking about?

alpine shell
tacit bloom
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Can we add someone in here who can help?

alpine shell
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It is not generally released yet, this server mostly deals with functionality that has been generally released.

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I can try to take a look but if I can't find much talking to the beta team really would be the way to go

tacit bloom
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which isn't in beta

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and has been live for almost two years

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Can you add someone from the beta team into the chat? We've tried emailing back and forth but hasn't been helpful for a week

alpine shell
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Your website is not in beta but the Stripe functionality that you are using is in beta. This server thinks in terms of Stripe functionality. Unfortunately I cannot add members of the beta team to this chat.
I do see that in the previous thread Rubeus asked if you had console output from that webview. Have you tried looking in to that and if so did any error messages show up?

plush plume
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For the apple pay we can check console logs but it seems like something opaque that we can't do anything about because the physical apple pay widget infinitely loads

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Im assuming theres something on stripe's end going on there

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For the frontend button being cut off there isn't anything to log because its a display element thng

alpine shell
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Gotcha, still catching up on this server for a minute but I will test on your site and see if I can find on anything else.

tacit bloom
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thanks

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Not showing the button to continue

plush plume
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But on the previous step it shows the agree and continue button

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It seems the stripe iframe itself is prevent overflow scrolling, not us

alpine shell
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Do you have a link to the page that you are webviewing to? Apologies things got busy and I was just getting back to this. Like my colleague I cannot test using TestFlight

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The page with the onramp element to be clear, not the link site

plush plume
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Its just html code we inject into a webview it doesnt have a link

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I can send the html code?

tacit bloom
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@alpine shell

plush plume
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<html lang="en">
<head>
    <meta charset="utf-8" />
    <title>Crypto Onramp</title>
    <meta name="description" content="A demo of hosted onramp" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <script src="https://js.stripe.com/v3/"></script>
    <script src="https://crypto-js.stripe.com/crypto-onramp-outer.js"></script>
     <style>
        html, body {
            margin: 0;
            padding: 0;
            height: 2000px !important;
            overflow: scroll;
        }
        div {
          min-height: 1000px !important;
        }
        #onramp-element, iframe {
            margin: 0px; 
            padding: 0px; 
            aspect-ratio: 2 / 3; 
            width: 100%; 
            min-width: 320px;
            max-width: 500px;
            min-height: 600px !important;
            max-height: 2000px;
            display: block;
            user-select: none;
            transform: translate(0px);
        }
        .⚙️{
          height: 2000px !important;
          overflow: scroll !important;
        }
    </style>
    <script type="text/javascript">
document.addEventListener("DOMContentLoaded", function() {
            const stripeOnramp = StripeOnramp("${Constants.stripeKey}");
initialize();

function initialize() {
  const clientSecret = "${ramp.session}";
  const onrampSession = stripeOnramp.createSession({
    clientSecret,
    appearance: {
        theme: '${theme.brightness.name}',
    },
  });
  onrampSession
    .addEventListener('onramp_session_updated', (e) => {
      if (e.payload.session.status === 'fulfillment_processing') {
        Bridge.postMessage('close');
      }
    })
    .mount("#onramp-element");
}
        });
    </script>
</head>
<body>
<div id="onramp-element" />
</body>
</html>```
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We ripped this right out of the docs

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And have been adding tons of css style to try to make the inner parts of the iframe stop cutting off

alpine shell
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Unfortunately I am having trouble adding my own account to the beta. I am sorry to pass you back again but I think continuing your conversation with the Crypto team is the best way to diagnose this. If you have not already, definitely send them that and your app's WKWebview setup code so that they can more closely reproduce what you are doing. If you also let them know the CSS things that you have tried that will give them leads on what this may be

plush plume
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How do we talk to them

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Can you help us escalate this

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we have had conversation with multiple stripe people

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This is extremely time sensitive and blocking for us

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We are supposed to launch on the app store and are expecting high volume and stripe is literally cutting off the verification button in its own webview

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We might have to switch to a different on ramp provider

alpine shell
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My understanding is that when you were added to the beta we should have given you an email to reach out to specifically for beta questions. So to start, do you have that address and did you already reach out through there?

plush plume
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@tacit bloom

tacit bloom
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We already reached out through there

alpine shell
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Sorry, I meant the email you reached out to

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Okay I see that conversation. Similar to earlier in this thread, I think there is confusion around what exactly you are using. While crypto.link is involved, the thing you are primarily working with is our onramp sessions API and onramp element, which are part of the crypto onramp beta. If you reiterate that and send your Webview + HTML code, that should help things get routed properly
https://docs.stripe.com/crypto/integrate-the-onramp

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If you have the email address from your onboarding email that the beta team said to reach them that, it may also be worth emailing them with that info as that email should go directly to them

tacit bloom
plush plume
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Where do we send this?

tacit bloom
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Okay

alpine shell
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I'm having trouble find an address. I will see if my colleagues have a better idea, otherwise reiterating that info and sending that code through your existing email thread will be the best step forward.

tacit bloom
alpine shell
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Gotcha, and we don't list any other @stripe.com addresses within that email?

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Ah, it looks like there isn't an email specific to this beta. I would say follow up in the existing thread with that info

tacit bloom
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and mention that you helped up

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us

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is there anyone you can add to discord who can help with this from the team

alpine shell
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Unfortunately not. The scope of our knowledge and support only covers generally available Stripe functionality.

tacit bloom
alpine shell
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Unfortunately not. I apologize, I do understand that that is frustrating but email support is how we support our betas. Support should have instructions on forwarding you to the beta team once the topic is clarified.

tacit bloom
alpine shell
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Unfortunately I cannot. I can view emails but I can't push on the people working on them