#sajol_error
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cyan gate
Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
is this because someone revoke the platform access. as we are using stripe connect.
You need to re-request access in order to re-connect that Account to your platform
tranquil whale
Hello! I don't have stripe admin access. i am a developer. thanks. i will suggest to reconnect.
cyan gate
Wait sorry, I mean to reestablish the Connect link between the platform and the connect account
Not just login to their dashboard Account
What is the type of that Connect Account you are trying to access? can you share the failure request Id ?
tranquil whale
Not just login to their dashboard Account
sorry i don't have that id right now. as our client just give me this screenshot and ask the solution.