#sougu_sepadebit-mandate

1 messages · Page 1 of 1 (latest)

glossy carbonBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1246107580699512885

📝 Have more to share? Add details, code, screenshots, videos, etc. below.

potent voidBOT
marble jungle
#

Hi there 👋

I'm not seeing requests from your logs showing the dashboard error you're referring to. We aren't too familiar with the dashboard flows in this forum, so I'm also not sure offhand what error you're referring to. Can you share more context around that?

jovial barn
#

Hi! Basically, the thing is that I want to create a SEPA direct debit using the API. However, our customers sign the mandate offline and we want to "insert" this mandate into stripe so that we can use it to charge our customers using the api in the future.

For this, we have used the sources API in the past. This worked fine and wasnt that much of a hastle to integrate. However, Stripe updated their API and Sources will be discontinued for sepa direct debit payments. Therefore, we wanted to chagne our system.

Could you tell me how I can correctly add the mandate to stripe so that I can use the mandate / payment method in the future to charge the customer?

marble jungle
#

I saw you were providing mandate_data are you encountering an error indicating that information wasn't sufficient?

jovial barn
#

I am not encounbtering any error with the requests. The payment gets created successfully and the setup intent also has the status "success". however, when I want to create a payment in the stripe dashboard, i get this message:

image.png
marble jungle
#

Hm, I'm not readily spotting why the dashboard would indicate that. There seems to be an active multi-use Mandate for that Payment Method you created. Do you encounter an error if you try to process a payment via the API rather than the dashboard?

#

Or if you expand the SEPA payment method there, are any sort of warnings surfaced?

jovial barn
jovial barn
marble jungle
jovial barn
#

No i did not, but let me try it

#

give me a sec

#

I have used one of your German Test IBANs, DE89370400440532013000, but I still cannot create a payment on the dashboard

glossy carbonBOT
shrewd crescent
#

sougu_sepadebit-mandate

#

@jovial barn are you a developer trying to use the API, or focused on the Dashboard right now?

jovial barn
#

I am a developer ^^ I need create the mandate / Payment method using API calls, but the payments will be iniated by the management using the stripe dashboard

shrewd crescent
#

Okay, so let's focus on the API for now. Have you been able to create and confirm a SetupIntent with SEPA Debit properly? If so can you share the exact seti_123 and pm_123 that resulted from you doing this in the API

jovial barn
#

Sure, pm_1PMXd1Jw6aEotJqqwUzPH39G and seti_1PMXd2Jw6aEotJqqFLjazjiG

shrewd crescent
#

Is there a reason you do offline Mandate instead of actively confirming the SetupIntent client-side with PaymentElement?

jovial barn
#

If I have a correct understanding of "offline", then yes. Our customers give us their details using the contract they sign on paper, so the information has to be inserted into the system. The acceptance was given by german regulation standards using a signature on a specific form

#

The form is called a "SEPA-Lastschriftmandat"