#azorky_unexpected

1 messages ¡ Page 1 of 1 (latest)

zenith pollenBOT
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pearl granite
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So I get this email prompting me to add my payment details:

image.png
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Then the customer is sent to this page

Screenshot_at_May_28_18-26-12.png
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Note that they can only enter credit card here, even though SEPA direct debit is enabled

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When generating a url to the billing portal using the API and going there, it is possible to add SEPA Direct Debit showing that SEPA Direct Debit is working

Screenshot_at_May_28_18-27-05.png
pearl granite
dense slate
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What's the ID of the subscription?

pearl granite
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I created ran a simulation and stuff so I'll create a new one real quick

pearl granite
dense slate
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Ok, yes this subscription supports sepa debit

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Can you share with me the URL to the page for adding payment method?

pearl granite
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This is the url I get in my email

dense slate
pearl granite
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I'm using Laravel Cashier

image.png
dense slate
pearl granite
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SEPA Direct Debit seems to be enabled which is good

image.png
dense slate
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Ok, do you see sepa debit in the billing portal now?

pearl granite
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So I added 'sepa_debit' to the payment_method_type array, but I still don't get the option to add it here:

image.png
solid ledge
pearl granite
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I have to enable sepa direct debit in live mode as well to be able to enable it there, so I did the verification and have to wait now

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But it's supposed to work in test mode without verification right?

tiny mango
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hi! I'm taking over this thread.

pearl granite
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Hi there

tiny mango
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So I added 'sepa_debit' to the payment_method_type array, but I still don't get the option to add it here:
can you try this again to see if it works now?

pearl granite
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Just tested that 1min ago, but doesn't work unfortunately

tiny mango
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can you share the object ID or request ID?

pearl granite
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What is strange to me is that it's not working here (the url where the email redirects the customer):

image.png
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Whilst in the actual billing portal it is possible:

image.png
pearl granite
pearl granite
tiny mango
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and what payment method do you see on the Checkout Session page?

pearl granite
pearl granite
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Which is good

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It just doesn't give the option to add SEPA Direct Debit

tiny mango
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got it, that's odd. I recommend asking Stripe Support directly: https://support.stripe.com/contact
make sure to include all relavnt information (Checkout Session ID, Invoice ID, screenshots, etc)

pearl granite
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I already did that and spent a lot of time there, but they couldn't help me either

tiny mango
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sorry, but you should try to push there for a solution. multiple people on my team looked into this and couldn't understand the issue.

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make sure to include as much technical details as possible, this way the support case should be escalated to our team, where we'll be to spend more time to investigate.