#cho_best-practices
vale onyxBOT
edgy kettleBOT
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- cho_best-practices, 1 day ago, 85 messages
vale onyxBOT
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ashen tide
You can't, and that wouldn't really make sense to retry those. A subscription is only incomplete if it requires a payment method or the transaction required authentication. Retrying the payment wouldn't make those succeed
regal jasper
I see, we wanted to do it that way because, if the subscription is considered active, and we get the smart retries, that subscription counts toward our MRR and Churn Rate
So we wanted to be able to try and start the subscription with the retries
ashen tide
Yeah not possible, unfortunately. You'd need the first payment to succeed first
regal jasper
oh, I see. Is there a workaround to increase the 23 hour period?
ashen tide
Why do you need it increased exactly?
Customer will be on-session for the first payment, right?
regal jasper
no customer is off-session
and we want to allow for automatic retries on the payment
because we sell a product, not a service
like we sell a tangible obejct at subscription
ashen tide
So how are you getting their payment info
regal jasper
setup intent
The customer fills out a form for what kind of like colors or things they want on their product
and then we have a person look over it and figure it out if its do-able before we charge them
ashen tide
Ah ok
regal jasper
yeah, our business model prefers not to place the charge as a statement until we confirm it's all good
We're looking for a way to get better numbers here so we're focused on that MRR/Churn number stripe displays
However due to the nature of "Incomplete" and "Active" subscriptions, we're facing this issue
ashen tide
There's not a way to increase that 23 hour window, but error_if_incomplete might be a better payment_behavior for you: https://docs.stripe.com/api/subscriptions/create#create_subscription-payment_behavior
ashen tide
Yeah, but the retries might not succeed necessarily. That's the problem
You'd get a 402 if the payment required 3ds auth here too
regal jasper
could you remind me what 3ds auth is?
ashen tide
That's why it's best to always collect payment details on-session when creating the sub
regal jasper
I was planning to just recreate the 14 day retry system on my side
ashen tide
You could have 3ds issues
ashen tide
I was planning to just recreate the 14 day retry system on my side
You can, but if 3ds is the reason for the decline, it'll never succeed
ashen tide
regal jasper
it's usually insufficient funds
ashen tide
Yeah I mean up to you
regal jasper
yeah you right
ashen tide
I'm just warning you
regal jasper
it's up to my boss I guess, ty for sure
oh I see
well, our business model does not support collecting the payment on-session
However you would say that using 402 errors
if i listened for the 402, and then audited it to a cron job
that would technically be the same system?
ashen tide
that would technically be the same system?
not quite due to the 3ds issue i outlined
Normally when a subscription requires 3ds the customer is online to authenticate it
regal jasper
where do I visualize 3ds
ashen tide
3ds is required when the bank requires it
Idk we don't know much about the dashboard in here
We help with api/coding questions
regal jasper
oh
I see
my apologies
I just couldn't find 3ds
wait wouldn't we have equally as many
3ds issues right now?
since we don't charge on-session right now anyways?
ashen tide
Yeah
regal jasper
oh
then that's a risk we're willing to take
thank you for the warning though
it's out of my hands haha
ashen tide
No problem