#tancred_api
pine oliveBOT
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calm pond
Yes, this behaviour changed recently as mentioned here:
Changing or removing a scheduled cancel date updates the current_period_end and creates prorations. In the above example, if on February 15 you update the cancel date to October 1 in the API or Dashboard, the current period end becomes October 1 and Stripe creates prorations for 30 USD for the additional quarter.
You should of had comms about this change
pine oliveBOT
gaunt comet
Thank you for your response. I am sorry, but I do not understand your answer. Has there been a recent change in behavior regarding this issue? Why does canceling a cancellation reset the current period?
Is it not possible to keep the current period unchanged, knowing that my cancellation request is for the following period? Why change the current period, which has already been invoiced and paid for?
calm pond
Has there been a recent change in behavior regarding this issue? Why does canceling a cancellation reset the current period?
Yes, this was a change within the past week. We actually consider this a 'fix', granted it would likely break some merchants hence why we reached out to those we believed impacted. So you should have had some comms with regards to this
Is it not possible to keep the current period unchanged, knowing that my cancellation request is for the following period? Why change the current period, which has already been invoiced and paid for?
We can move your account to the old behaviour if you prefer, yes
gaunt comet
Thank you very much, the old behavior corresponds perfectly to my needs, can I give you my account identifier?
calm pond
Please
calm pond
OK, will action this soon!
Can I ask you write in to my team so I can pick the request up async? https://support.stripe.com/contact/email?topic=api_integration
I have your account ID so will find the ticket and we can liase there
gaunt comet
Thanks, it's done 🙂