maxime_unexpected | Stripe Developers | Page 1

harsh narwhalBOT May 14, 2024, 6:44 AM

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stable sluiceBOT May 14, 2024, 6:44 AM

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maxime_docs, 18 hours ago, 32 messages

harsh narwhalBOT May 14, 2024, 6:44 AM

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vagrant pollen May 14, 2024, 6:45 AM

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And I'd have thought that payment methods manually set to a given subscription wouldn't be overridden when changing the global default payment method.

Is that a bug?

shrewd raft May 14, 2024, 6:45 AM

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What's the subscription ID?

vagrant pollen May 14, 2024, 6:45 AM

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The customer ID rather? So that you're able to see both active subs? cus_PyjH8iayxcn9DK

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https://dashboard.stripe.com/test/customers/cus_PyjH8iayxcn9DK

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

shrewd raft May 14, 2024, 6:46 AM

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Is it about sub_1PFyDCJdX8lIDNiaDPsPwTHB?

vagrant pollen May 14, 2024, 6:47 AM

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Well, what I've described can only occur when there's more than 1 sub

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so it's about sub_1PBtZBJdX8lIDNiaXaG1w3Sz and sub_1PFyDCJdX8lIDNiaDPsPwTHB

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Try to play with it from the customer portal https://billing.stripe.com/p/session/test_YWNjdF8xTXRVbFpKZFg4bElETmlhLF9RNlMzVzR3c1pXNEk0ZG9MOGJwZFNLR0hrSXJRTEc50100ZS7jO4tj

shrewd raft May 14, 2024, 6:49 AM

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"Updating a default card also updates the cards assigned to a specific subscription" -> can you elaborate? update the default card to a customer or to a subscription ?

vagrant pollen May 14, 2024, 6:51 AM

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I'll show you

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shrewd raft May 14, 2024, 6:53 AM

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So you are change the default payment on a subscription ?

vagrant pollen May 14, 2024, 6:53 AM

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So far, so good

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And now, switching back to the previous default card:

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Why is this one not on Mastercard?

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As I had explicitely set it at the subscription level

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Short video in case

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also, from the video you can see that on the last step, when I select the previous card to be the default, the one not attached to a subscription updates first, and the top one that I'd expect wouldn't update as it was set at the subscription level, updates. But after like 2s.

shrewd raft May 14, 2024, 6:57 AM

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OK, that's because sub_1PFyDCJdX8lIDNiaDPsPwTHB doesn't have a default_payement_method, and Stripe will customer's invoice_setting.default_payment_method to pay the invoice.

vagrant pollen May 14, 2024, 6:58 AM

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so how come when I change the first one to use the mastercard, can I have it set only on one sub? Surely it has the default payment method set, no?

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I'll do it again till that stage

shrewd raft May 14, 2024, 6:59 AM

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https://docs.stripe.com/api/subscriptions/object#subscription_object-default_payment_method this behaviour is explained in api reference

The Subscription object | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

vagrant pollen May 14, 2024, 7:00 AM

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shrewd raft https://docs.stripe.com/api/subscriptions/object#subscription_object-default_pay...

Well, I understand the idea, but I don't think that at this step the subscription doesn't have a default payment method:

shrewd raft May 14, 2024, 7:00 AM

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Sorry, it's sub_1PBtZBJdX8lIDNiaXaG1w3Sz that doesn't have a default_payement_method

vagrant pollen May 14, 2024, 7:01 AM

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Yup indeed, double checked

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So the question is, is it normal that Stripe changes the payment method set on a subscription when the default payment method of a user is updated?

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I'm guessing not, but you tell me 🙂

shrewd raft May 14, 2024, 7:04 AM

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When you change the customer's default payment method on Billing portal, the new payment method will be reflected on those subscriptions that doesn't have default_payment_method , i.e., sub_1PBtZBJdX8lIDNiaXaG1w3Sz

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As I explainer earlier, Stripe will use customer's invoice_setting.default_payment_method for pay invoices for subscription that doesn't have a default_payment_method

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Therefore, the billing portal may give you an impression that the subscription's default_payment_method is changed, but actually what it shows is the customer's invoice_setting.default_payment_method

vagrant pollen May 14, 2024, 7:06 AM

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I know. What I'm saying is that it doesn't only reflects it on the one that has no payment method set at the sub level.
It also changes it on the one that has a payment method set at the subscription level

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I'll provide a couple of screenshots that'll make it clear, one sec

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State 1: Expected.

Subscription sub_1PFyDCJdX8lIDNiaDPsPwTHB has a payment method set at the subscription level
Subscription sub_1PBtZBJdX8lIDNiaXaG1w3Sz has no payment method set at the subscription level (and therefore default to the customer one)

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So far, so good.

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State 2: Expected.

You can see that I have changed the default payment method at the customer level, and looking at each subscription, they're in the expected state.

The first one still has the payment method set at the subscription level.
The second one doesn't have any payment method set at subscription level and uses the user default one.

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So far, so good.

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State 3: Unexpected ⚠️

I change the default payment method at the customer level, and the subscription where I had set a payment method at the subscription level is gone, it's now defaulting to the customer level payment method!

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Does it make more sense why I think it's a bug?

shrewd raft May 14, 2024, 7:16 AM

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Do you mind if I use your billing portal link to produce https://billing.stripe.com/p/session/test_YWNjdF8xTXRVbFpKZFg4bElETmlhLF9RNlMzVzR3c1pXNEk0ZG9MOGJwZFNLR0hrSXJRTEc50100ZS7jO4tj ?

vagrant pollen May 14, 2024, 7:17 AM

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Go ahead, I'll stop playing around with it while you test it yourself 👍

shrewd raft May 14, 2024, 7:21 AM

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Hmm, I can't reproduce the problem. I add a new 4242 payment method, set it as the default_payemnt_method to sub_1PFyDCJdX8lIDNiaDPsPwTHB, and then change the default_payemnt_method on customer to 5556, sub_1PFyDCJdX8lIDNiaDPsPwTHB is still using 4242 as its default_payemnt_method

vagrant pollen May 14, 2024, 7:29 AM

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Umh, try doing the following:

Make sure no sub has a default payment method yet
Let say there's card 1 and card 2, card 1 is the default at the customer level for now
Attach card 2 as a specific payment method on subscription 1
Make card 2 the default payment method at the customer level
Make card 1 the default payment method at the customer level

You'll see that the subscription 1 now has no default payment method attached anymore at the subscription level

shrewd raft May 14, 2024, 7:36 AM

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Can you share with me the subscription IDs?

vagrant pollen May 14, 2024, 7:37 AM

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Hold on, I'll put you right in the good spot where you'll only have 1 thing to do to see the bug

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Take a look into this customer portal: https://billing.stripe.com/p/session/test_YWNjdF8xTXRVbFpKZFg4bElETmlhLF9RNlMzVzR3c1pXNEk0ZG9MOGJwZFNLR0hrSXJRTEc50100ZS7jO4tj
Notice that Mastercard 8210 is the default payment method at the customer level
See that https://dashboard.stripe.com/test/subscriptions/sub_1PFyDCJdX8lIDNiaDPsPwTHB this subscription has the same card set at the subscription level than the default one. So changing the global payment method at the customer level shouldn't update this
Now go back to the customer portal and at the customer level, select the card 5556
Take a look again into the subscription https://dashboard.stripe.com/test/subscriptions/sub_1PFyDCJdX8lIDNiaDPsPwTHB and you'll see that the payment method will not be set anymore. Meaning that updating the payment method at the customer level removes the payment method at the subscription level

Hopefully that's clear

harsh narwhalBOT May 14, 2024, 7:59 AM

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shrewd raft May 14, 2024, 7:59 AM

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I see, I can reproduce the problem now, sub_1PFyDCJdX8lIDNiaDPsPwTHB's default_payment_method is indeed unset.

vagrant pollen May 14, 2024, 7:59 AM

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Awesome

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And yes, exactly

shrewd raft May 14, 2024, 8:00 AM

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I'd escalate this problem to our internal team. Thank you so much for letting us know this!

vagrant pollen May 14, 2024, 8:01 AM

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So you do confirm this is not the expected behaviour?

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I wasn't 100% sure but it seemed strange to loose the payment method on the subscription by changing the global default 🙂

shrewd raft May 14, 2024, 8:02 AM

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No it's not the expected behaviour.

vagrant pollen May 14, 2024, 8:02 AM

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Cool thanks! And thanks for reporting it to your internal team 👌

#maxime_unexpected