#50an6xy06r6n_api

1 messages · Page 1 of 1 (latest)

fleet gorgeBOT
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sick yarrow
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Hi there!

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So if they try to use the same email address with the account link tied to the Standard account above, they're prompted for a password but don't have one. Is there a link in the password prompt page that allows them to select something like "forgot password"?

hearty niche
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let me check

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(sorry this is taking longer than expected)

sick yarrow
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No worries!

fleet gorgeBOT
hearty niche
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ok this is taking too long, but I think the answer is I don't know. Should they be seeing that?

calm widget
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hrm, sorry, this is probably beyond our knowledge here on this channel since we mostly help with developer questions here. I'll suggest reaching out to Stripe Support - https://support.stripe.com/contact and they'll b able to help with next steps

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hearty niche
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well this is relevant to our developers because we need to know how to handle these types of users

calm widget
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we aren't really familiar with login issues which is what you're describing sounds like, but maybe i'm misunderstanding?

hearty niche
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like in general, should a user with an existing express account be able to create a new standard account linked to the same email address? Based on the login flow it seems like it's not possible or at least not straightforward, but I don't see it documented anywhere

tranquil adderBOT
calm widget
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hrm, gimme a few minutes to see if I can find any info about that

hearty niche
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thanks!

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Also, I've determined that the reset password link does get shown in the account link flow if the email is already in the system, but it just directs you to https://dashboard.stripe.com/reset (the generic reset page)

Stripe: Reset Password

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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It's not clear to me what happens if a user with a passwordless authentication option uses this

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Also I have a follow-up question for later: What happens to the user's authentication if the email address on the connect account gets changed after the fact?

calm widget
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sorry, i think our Support team is really better placed to answer these questions 😅 I couldn't really find out much from my end

hearty niche
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can you answer the second question? I don't think support will be able to help on that one

hearty niche
calm widget
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the second question is also something which Support will be able to answer