#seb_unexpected
autumn elkBOT
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plain lantern
Do you have an example cs_xxx ID I can look at where iDEAL isn't available?
plain lantern
Taking a look
real wave
Let me provide some extra details:
If we do not provide customer id (i.e. a new user), Stripe auto-detects the currency (i.e. euro) and shows the "Ideal" payment method (I tested this with a VPN set to Netherlands). But if we do provide a customer id, currency USD is shown and "Ideal" is not shown as a payment option
This happened for one of our customers in live mode - but I have recreated the setup in test mode as well where the "issue" is also present
plain lantern
Yeah the session is localising to USD because that is the default current on the price_xxx you're passing: https://dashboard.stripe.com/test/prices/price_1Nri1VATqmUvIGSptecZGIKQ
This is the feature: https://docs.stripe.com/payments/checkout/multi-currency-prices
It should use EUR for customers located in countries where that is the native currency. In the example you shared, the customer (cus_MrKp5QW7X4RwIy) has a default USD currency so it uses that
real wave
Why does this customer have a default USD currency? Is that something the customer has chosen themselves?
For our live customer I believe their address should be netherlands, but I can check
Their address is in the Netherlands and they have previously paid with Euro
Why does it default to USD for that customer?
plain lantern
Who is 'they'?
I need an example ID or something
Checking
OK, the currency on the customer is not the issue I don't think
This is the problem:
If Checkout can’t localise the currency because the relevant currency option or tax_behavior is missing, the Session presents to the customer in the default currency. The default currency must be the same across all prices, shipping rates, and discounts.
https://docs.stripe.com/payments/checkout/multi-currency-prices#supported-integrations
price_1Nri1VATqmUvIGSptecZGIKQ has tax_behavior: 'unspecified' and as you're using Stripe Tax, it'll fallback to the default option (USD) as opposed to localising to EUR
plain lantern
real wave
It is set to "auto". And in the payload I also set : automatic_tax = { enabled: true };
plain lantern
Hmm, thinking
real wave
The only think I change is in one request I provide customer email. In the other I provide customer id. With customer id the correct currency and "Ideal" is not shown
plain lantern
In your test mode, can you try and force the session locale via the currency parameter? https://docs.stripe.com/payments/checkout/multi-currency-prices#specify-currency
real wave
I will try
plain lantern
The only think I change is in one request I provide customer email. In the other...
I think it's because the cus_xxx you've provided are set to USD for some reason
real wave
Works if I force it
then Ideal is shown
So if I set currency: eur then Ideal is shown
plain lantern
I think it's because the `cus_xxx` you've provided are set to USD for some reaso...
Yeah it's because the customer currency is USD, which I think is wrong. Checkout seems to be setting the default wrong when it should be EUR. Can you try and create a new session for me without passing customer parameter and then share the cus_xxx ID Checkout creates?
real wave
Sure
one sec
So I should set my VPN, and actually "pay" (with dummy card) in test mode?
Should I set my address to somewhere in the Netherlands?
Or I guess just paying in euro should do the trick?
plain lantern
If the session is in EUR then just complete it with a test card (doesn't matter about iDEAL at this point)
I want to see the cus_xxx in generates from the EUR session and what currency it sets
plain lantern
OK, that has currency: 'eur'. Weird
Can you try a new session with that cus_xxx now?
real wave
Yes, I will do that
Yea, seems like it appears now
Isn't it weird that the currency was set to "USD" for the other customer I sent you? When they paid in Euro?
plain lantern
OK, so the issue is specifically with the other 2 cus_xxx
real wave
Yea it seems like it. At least now when I create customer in test mode and pay with euro it seems like the currency is properly set
plain lantern
To confirm, the primary concern is with cus_OsAgvCjLf8fG5b which is a livemode customer?
real wave
Yes - that is the primary concern. Of course we fear that this happens for all of our customers (who wants to resubscribe, pay in euro, and with their preferred payment methods)
plain lantern
To confirm, this is primarily an issue with customer's who have had an old subscription is a non-EUR currency?
real wave
Yes, that might be the case
So you think that it might be because we updated our tax settings, and this would only happen to older customers?
plain lantern
Unrelated to the tax settings – ignore that. The likelihood is it's because they subscribed prior in USD which 'locks' the customer to that currency
real wave
But the customer I just sent you - they subscribed in Euro
and they are still locked in USD
plain lantern
Yeah I think that is an edge case
We're gonna have to take a deep look at why that happened in that specific case with the Checkout team. Can you write in to my team and we can relay any updates directly there: https://support.stripe.com/contact/email?topic=api_integration
It seems that it's only impacting that one existing customer and not any new customers, right?
plain lantern
OK, that has `currency: 'eur'`. Weird
Well I thought we just verified it didn't? 😅
The behaviour in test/live should be the same
real wave
Yea, you are right 😄
But it was in test mode
But yea,
Let me just double check with a recent customer
plain lantern
As I said, behaviour should be the same. Feel free to share any more specific examples in the email
real wave
Yea you are right
Should I send an email explaining everything again with examples and everything?
plain lantern
A short summary would be fine, and you can link to this thread. It should come directly to my team so I can pick it up
real wave
Also another question - is there a way that I can manually update the user's currency such that they would be able to pay with "Ideal"? We still have this one customer who isnt able to pay
real wave
A short summary would be fine, and you can link to this thread. It should come d...
will do
plain lantern
Also another question - is there a way that I can manually update the user's cur...
You can in the Dashboard: https://support.stripe.com/questions/setting-a-customers-default-currency
I think you'll need to cancel the 'incomplete' subscription first
real wave
Alright thanks a lot @plain lantern
plain lantern
No problem, glad I could help!