#localpath_connect-account-rejected

1 messages · Page 1 of 1 (latest)

radiant flintBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1234549488753053789

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

sullen lodgeBOT
harsh wave
#

HI 👋

What request are you making?

#

Do you have the ID for the impacted account?

brittle maple
#

Yea. My bad

#

acct_1IT9KW2SWRmUcFJ0

#

req_Gbo47tC0mwbrad

#

It's like a switch was flipped that marked the account as inactive an hour ago, but they have 10 or more Issuing transactions a day and there are no other flags or requirements we can find about the account

# 
$stripe->accounts->retrieveCapability('acct_1IT9KW2SWRmUcFJ0', 'card_issuing', []);
= Stripe\Capability {#6966
    +saveWithParent: false,
    id: "card_issuing",
    object: "capability",
    account: "acct_1IT9KW2SWRmUcFJ0",
    future_requirements: Stripe\StripeObject {#6971
      alternatives: [],
      current_deadline: null,
      currently_due: [],
      disabled_reason: null,
      errors: [],
      eventually_due: [],
      past_due: [],
      pending_verification: [],
    },
    requested: true,
    requested_at: 1615310808,
    requirements: Stripe\StripeObject {#6972
      alternatives: [],
      current_deadline: null,
      currently_due: [],
      disabled_reason: "rejected.inactivity",
      errors: [],
      eventually_due: [],
      past_due: [],
      pending_verification: [],
    },
    status: "inactive",
  }
harsh wave
#

The account was rejected, which you can see in the disabled_reason

#

Unfortunately I cannot help with this. You will need to reach out tu Support

radiant flintBOT
#

We wish we could help, but you need to talk to Stripe support

We can only help on Discord if all of the following are true:

  • 🧑‍💻 You must be a developer
  • 🛠️ Your question must be about building a Stripe integration
  • ⏱️ You must be available to respond in realtime
  • 👥 You must be comfortable receiving help in public (this is a public server)

If any of those aren't true please contact Stripe support.

If all of those are true we may have misunderstood your question; please provide more details below.

Note that using an inappropriate button or submitting inappropriate information is a violation of our rules. You will be removed from this server if you repeatedly create invalid threads.

brittle maple
harsh wave
#

I hope you can resolve the issue quickly.