#pacific2rim_unexpected
fresh pagodaBOT
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fallow badger
Hi, let me help you with this.
runic kayak
sure, Should i provide any more information.
fallow badger
Were you able to add it before for Express accounts as well?
fallow badger
Could you please share the account IDs of the old account with card and a new one?
runic kayak
sure, wait a min
Old account IDs with card: acct_1P4bhqFLxz28ZMmP, acct_1OwJSqQTvQzLm9G0, acct_1NKty2QLwoP1RZZx,
New account ID where only bank option is there during onboarding.
acct_1PAsfCFPEvIeNjRv
Could you please check these accounts?
fallow badger
Thanks. Looking...
runic kayak
Sure, please.
fallow badger
Ok, I can't spot any meaningful difference in the creation requests that you sent to create the accounts. It might be something that relates to your account/market. I would suggest reaching out to Stripe Support, since they might have more context on this: https://support.stripe.com/?contact=true
runic kayak
they just wrap the conversation to email and just disappear. Never reply and come back again.
Where should I put my queries?
fallow badger
they just wrap the conversation to email and just disappear. Never reply and com...
It indeed might take longer than our Discord replies, but you should always get an answer.
runic kayak
It's been 2 weeks I reached the support team regarding a serious probable bug. It's still pending in the email. Struggling with the integrations, bro. Hope a developer understands pain of a developer.
fallow badger
I understand. I just really don't know much about regional nuances and differences in features, unfortunately.
runic kayak
Could you please assign someone who have ideas related with this issue?
fallow badger
It's not something what my engineering team in general knows about, that's why it's better to reach out to Stripe Support: https://support.stripe.com/?contact=true
runic kayak
Thank you for your support.