#jogui_docs

1 messages · Page 1 of 1 (latest)

kindred barnBOT
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last horizonBOT
somber coral
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👋

Does Stripe handle this?
No you need to communicate this to your customers by your own.

vague lichen
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Okay, is it correct that from a tecnical point, i only need to retrieve the Subscriptions and update the price to the new one, and when the new renew (not actual) they will pay with the new price?

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I mean, its our job to communicate, cancel and wait for the opt-in to remove the cancellation and such right?

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Is there helpful article about what is the correct way to do this in stripe? We were thinking on the following steps:

  1. We execute a function that iterates all active subscribers, and for each one:
    1.1 We get the stripe susbcription and update to the new price.
    1.2 We cancel the subscription for these users.
    1.3 We send an email explaining the price increase, that we have cancelled the subscription and a big CTA "I accept the price increase" that would remove the cancellation status from the subscription.
somber coral
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i only need to retrieve the Subscriptions and update the price to the new one, and when the new renew (not actual) they will pay with the new price?
Yes correct.

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1.2 We cancel the subscription for these users.
Why you want to cancel the Subscription. You just update the price no ?

vague lichen
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You cannot increase a subscription from 10 to 20 without aproval from the user (opt-in)

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therefore when i do the change, i have to cancel the autorenweal, and await for an approval from their side

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then i can remove the cancelation of autorenewal

somber coral
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First you iterate and just send email.

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Then depending on the customer selection you make the updates

vague lichen
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hmmm, gona think on that possiblity

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then @somber coral there is no best practices guide on stripe right?

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we have to handle it by ourselves and thats it

somber coral
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No I can't find one so far sorry. I think that depends on each business use case and Payment methods constraints

vague lichen
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Thank you, this will be all then 🙂