#suyanksaraswat_api

1 messages · Page 1 of 1 (latest)

crimson gullBOT
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somber belfryBOT
visual owl
craggy sky
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req_bb65RgmuSWit19

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I got money in instant available. but i cannot do instant payout, because it is not supported by all the countries. So how can do the payout now fro seller.

visual owl
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The available balance above showed 0, so it's expected that insufficient error was thrown

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You should ensure that the available balance is more than or equal to the payout amount

quaint estuary
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We didn't intend to use instant payout, but the payment money came in instant_available instead of available

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We want to use deferred payout. So we tested with manual payout, but the payment came in instant_available even though we never initiated instant payout

visual owl
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I'm afraid why the fund went into instant_available. This channel is for technical integration question and we don't have necessary expertise with the payout. Can I suggest you writing to Support https://support.stripe.com/contact, so that they can check for you why the fund goes to instant_available instead of available?

quaint estuary
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We wrote about 7 emails to figure out why, but the person who respond we think is non-technical member. It took a week to receive 7 responses but none of them helped us figure out why this is happening. We are so frustrated.

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I guess not many people have complex issue in payout like us

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So contacting through official channel isn't helping us at all

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So we ended up coming to this channel but this is not the channel too.. If you are a stripe member, would you be so kind to direct us to the right person who can help us?

visual owl
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Can you share what you're trying to achieve here? When the fund is moved out of instant payout window, it will go to available from instant_available which will follow the standard payout schedule: https://support.stripe.com/questions/instant-payouts-funds-no-longer-appear-available

Instant Payouts funds no longer appear available : Stripe: Help & S...

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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The payout should still work

craggy sky
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So once the payment is completed. We want to do the payout for seller connected account, just to note we cannot use instant payout-

await stripe.payouts.create(
{
amount: 2,
currency: 'usd',
},
{
stripeAccount: sellerStripeAccountId,
}
);

how can this payout made successfully.

FYI, we received the payment with destination charges, where we got the balance for seller connected account-
available: [ { amount: 0, currency: 'usd', source_types: [Object] } ],
instant_available: [ { amount: 176, currency: 'usd', source_types: [Object] } ],
livemode: false,
pending: [ { amount: 176, currency: 'usd', source_types: [Object] } ]

visual owl
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If you want to perform manual payout, you have to wait for the fund to move from instant_available to available, i.e. available becomes non-zero

quaint estuary
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and that should only take about 24 hours, right?

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@craggy sky even after waiting for more than 24 hours, the fund didn't move from instant_available to available, right?

visual owl
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Are both of you from the same company/team?

craggy sky
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yes

quaint estuary
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yes

craggy sky
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@visual owl so isn't there anyway to trigger standard payout just after payment is made lets say?

quaint estuary
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@craggy sky wanna quick factcheck on this. The money that came in instant_available isn't moving to available even after a few days. Is it?

visual owl
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It has been paid out automatically

craggy sky
visual owl
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The payment can't be paid out immediately until the fund becomes available

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You have to disable automatic payout, so that the payout won't be made automatically

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Before making a manual payout, your system should ensure available has sufficient balance

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In this case, Stripe has automatically paid out after the fund becomes available

craggy sky
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anyway other way where user pay with some method and payment goes to available balance? Any method like this exist?

visual owl
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The payout speed is by country of the account, not by payment method

craggy sky
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@visual owl So after 24 hour, will I see the balance in availbale for sure? Or is there any scenario where I might not see the balance in available.

visual owl
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If instant_available is reflected, it should become available if:

For users on a 2-day rolling automatic payout schedule, you might have less than 24 hours to initiate an Instant Payout before your next payout is generated. You can look at the creation time for past payouts to get a sense for when they are generated, or you can move to a manual payout schedule to receive the full 24 hour initiation time.

quaint estuary
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We are testing manual payout

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is the 24 hour time window same for manual payout cases?

visual owl
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If you use manual payout, then instant_available will move to available after 24 hours

quaint estuary
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Thanks for your comment. We just had a quick huddle. And another question was raised.

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So if we are not to use instant payout, then it seems like we have to wait 24 hours to trigger payout so that the money moves from instant_available to available.

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is there a way to get rid of this 24 hour window to expedite payout? meaning, is there a way to receive money to 'available' from the beginning? (manual payout)

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or is it the way it is for all cases

visual owl
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As mentioned earlier, we don't have necessary expertise about the payout window and speed. I'd recommend following up on the email with Support if this is possible

quaint estuary
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okay. will do. Thank you for your comment though. You've been most helpful to us so far 🙂

visual owl
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No problem! Happy to help 😄

crimson gullBOT