brinda_subscription-payment-failing

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[jolly dagger]

hi there!

are you talking about failed payments for Subscriptions here?

[vital token]

yes

[jolly dagger]

you can check the Invoice object, which contains this link: https://docs.stripe.com/api/invoices/object#invoice_object-hosted_invoice_url

or you can check the PaymentIntent object, and directly use the client_secret with the Payment Element to collect the payment

[vital token]

how can i implement this with java

[jolly dagger]

I shared multiple options above, which one you want to implement?

[vital token]

i have below object that doesn't contains invoice object

please review the object and give me solution

i want to generate a link that contains all the details for which it wan failed and by single click on that link stripe payment done

[jolly dagger]

this PaymentIntent is NOT for a subscription, so there's no Invoice.

and that payment was simply delcined by the bank

[vital token]

ok wait i send you a other object

[jolly dagger]

so you have two options:

1. tell te user to contact their bank to undertsand the issue
2. or ask them to pay again with a different payment method

[vital token]

in this object invoice are there

so how can i handle multiple case for subscription failed payment and other failed payment

[jolly dagger]

when recurring payment fails, Stripe will automatically handle this based on your settings here: https://dashboard.stripe.com/settings/billing/automatic

[vital token]

but i dont want that setting i want to implement that logic in my web app

when user clicks on email link they can pay directly for failed paymwent

[jolly dagger]

sure you can built that logic youtslef, but that will be a lot of work

[vital token]

same link i want to generate from backend side in java

for repay

[jolly dagger]

I recommend reading this: https://docs.stripe.com/billing/subscriptions/webhooks#payment-failures

[vital token]

i already read this

but our client wants that whole logic in put system

how can i implement this in my system

[jolly dagger]

it's explained in the link I shared above:

If a payment fails, there are several possible actions to take:

• Notify the customer.
• If you’re using PaymentIntents, collect new payment information and confirm the PaymentIntent.
• Update the default payment method on the subscription.

[vital token]

i have this object that i sent to you , and want to implement this in event catching by webhook

out client doesn't want to go outside of app for just an email to repay

same system work wants in out webapp

how can i do this

[jolly dagger]

then send an email with the hosted invoice email, as I suggested earlier: https://docs.stripe.com/api/invoices/object#invoice_object-hosted_invoice_url

[vital token]

by that url repay can be done?

or if again fail then what to do

[jolly dagger]

by that url repay can be done?
yes it's a page to pay the invoice

or if again fail then what to do
that's up to you

[vital token]

as per your review what we can done for this ?

email is better or lot of code is better for this

[vital token]

but if invoice is not finalized till that moment then how to manage it

[jolly dagger]

I'm confused. if the payment failed, it means the invoice is finalized, so you do have access to the hosted invoice page.

[vital token]

ok by that hosted invoice page it contains all info for repay of their subscription failed payment

[jolly dagger]

yes

[vital token]

but how can i manage that for infinite failed payment

means if user have problem in payment method or card or account then how many times i handle that case for failed payment

[jolly dagger]

if retrying the payment fails, then you could cancel their subscriptions.

[vital token]

but how can i know that already that subscription payment failed and repay request already fails

[jolly dagger]

that' something that you'll need to track on your end by listening to webhook events

[vital token]

by which event

[jolly dagger]

invoice.payment_failed

[vital token]

means when subscription payment failed then payment_intent.payment_failed event caught
again i repay that ,

then invoice .payment_failed event occured?

[jolly dagger]

when a subscription payment fails, you'll get both payment_intent.payment_failed and invoice.payment_failed. but it makes more sense to listen to invoice.payment_failed.

[vital token]

but how can i manage that for failed subscription i already tried for repay

[jolly dagger]

I told you: you could cancel the subscription.

[vital token]

how can i do this at coding level

[jolly dagger]

https://docs.stripe.com/api/subscriptions/cancel

[vital token]

its ok but for this i have to keep record for repay link sent payment_intent object with customer id and no of links sent

[honest peak]

👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

[vital token]

i want to implement logic of repay email sent in my system but i want that by api support

is that possible?

[honest peak]

my colleague has already explained this

[vital token]

that for failed payment of subscription a link generated and by that link customer can repay

[honest peak]

what part are you still struggling with

[vital token]

how can i handle this with again failed payment

[honest peak]

you just listen to invoice.payment_failed events

and redo the same logic over and over again

[vital token]

but how many times i have to do this

[honest peak]

as many times as you want

[vital token]

this is not right way that again and again payment fails

[honest peak]

you can keep track of the times you sent the link by adding that info to the invoice metadata

[vital token]

how can this is possible

[vital token]

how can i do this at code level

[honest peak]

please be more specific rather than using "this", please state exactly what you want help with

which part

adding the metadata? sending the invoice?

[vital token]

you can keep track of the times you sent the link by adding that info to the invoice metadata
this

both

[honest peak]

first start reading the metadata docs https://docs.stripe.com/metadata

once you're familiar you can see how you can leverage the metadata when updating the invoice https://docs.stripe.com/api/invoices/update#update_invoice-metadata to keep track of that info

[vital token]

ok how can i do this at database level

[honest peak]

you don't need a database for this

you just store the information on the invoice itself

on Stripe's side

[vital token]

ok but how can i check that for that invoice i already sent the payment link to user

[honest peak]

ok so let's take it one step at a time

the first time you receive the invoice.payment_failed event

you check the metadata of the invoice object in that event

and you see you don't have any

so you go and send the Invoice to the customer for manual payment https://docs.stripe.com/api/invoices/send

and you update the invoice's metadata to have something like invoice_sent: 1

next time you receive invoice.payment_failed you check the metadata and you see that you've already sent the invoice once

so you increment that number by updating the metadata and you send the Invoice to the customer for manual payment https://docs.stripe.com/api/invoices/send a second time

and you do this as many times as you want

until at some point you say after x amounts I will stop sending the invoice and just cancel the subscription

[vital token]

ok

email link can get from any api support?

hello

[honest peak]

this will be sent from a Stripe email address but the reply would be redirected to the email address you provide under Customer Support Email on this page https://dashboard.stripe.com/settings/update/public/support-details

the email will be sent specifically from
[e-mail]

[vital token]

i want to know the API that can give me a link to repay for subscription payment failure

[honest peak]

acct_xxx would be your account ID

[vital token]

is there any api for this?

[honest peak]

if you want to send your own email you can rely on https://docs.stripe.com/api/invoices/object#invoice_object-hosted_invoice_url as the URL to send your customers

[vital token]

ok

thank you

[honest peak]

but that will only be available if the collection_method is send_invoice

[vital token]

how can i know that collection_method is send_invoice

[honest peak]

actually

[vital token]

i mean from which object or which event

[honest peak]

I think you have a better flow here

if you want the customer to update their payment method you can use the Customer Portal deep flows https://docs.stripe.com/customer-management/portal-deep-links#what-is-a-flow with a value of payment_method_update

once you create that, you will send the link to your customer

[vital token]

i already called the api for attaching payment method to customer

[honest peak]

but when the payment fails, you want to collect new payment details

[vital token]

without payment method any customer can't subscribe

[honest peak]

but if the payment fails, then you want the customer to provide a new one

[nocturne echo]

brinda_subscription-payment-failing

[vital token]

ok

by hosted_invoice_url how can i repay the failed payment

means it is giving just simple details that amount and all

[honest peak]

yes but in your case this field will be null

because you are creating a subscription that automatically charges a saved payment method

that's why

I suggested the other approach

[vital token]

i got the hosted_invoice_url then i want to repay link sent to ui side and on ui side there are one button by clicking on that repay will be done

is this possible by hosted_invoice_url?

[honest peak]

I'm not sure you're following along

if you want our help, you need to be cooperative and read our answers

in your case, the hosted_invoice_url will be null

and you won't be able to use it

so creating a flow around it, would not be possible

[vital token]

i have the hosted_invoice_url

[honest peak]

would you mind sharing the invoice ID please?

[vital token]

from invoice.payment_failed object

[honest peak]

send the event ID please

[vital token]

sure

"id": "evt_1P8JFOSBOWg2gNqsrHrDnVjj"

in this i have hosted link

can i do repay with this link without any additional work?

[honest peak]

yes

[vital token]

i just want simple thing that from backend that link will be sent to ui side

on ui side there is a button by clicking on that button url will be opened on new tab

[honest peak]

sorry I meant I see the hosted_invoice_url there

but you can't use that to pay the invoice

because the collection_method is charge_automatically

[vital token]

but on browser when i open the link it is just guving an information about the invoice

[honest peak]

oh nvm! the invoice you sent me is void

that's why you can't pay it anymore 🤦

[vital token]

this is from test account

but i send other event

wait

evt_1P7N5JLkkKrMgaUyc0AwoiOK

check for this

if there are issue in card and acocunt or payment method then can i handle this?

as the collection method is charge_automatically

[honest peak]

this invoice is void as well

[vital token]

void means?

[honest peak]

no longer payable

[vital token]

means there are issue in payment method or in subscription?

[honest peak]

https://docs.stripe.com/invoicing/overview#void

what's happening here is that you're creating a subscription with payment_behavior:default_incomplete which is basically the default for the API version you're using https://docs.stripe.com/api/subscriptions/create#:~:text=Use default_incomplete to,a terminal state

after 23 hours if the invoice is not paid, the subscription gets canceled and the invoice gets voided

[vital token]

by payment_intent.payment_failed event from which key i can know the proper error and type for customer display

[spice bay]

Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

You can fetch the related Charge object, and you will see the exact error.