silvire_unexpected

[pastel wadi]

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[trim cloud]

You can see the contradiction between failed payments log and the "succeeded" payment :

[thin wedge]

hello, unlikely to be a glitch but if you can share the Sub (sub_123) IDs and the Invoice IDs (inv_123) then I can have a look

[trim cloud]

thanks so much ! sure, let me find them quickly

invoice ID: in_1P6Xw0IENT2oyrWBzcrV6X2D

subscription ID: sub_1OvJ91IENT2oyrWB3zShf39j

[trim cloud]

this just has changed by the way ( see the comparison to above where there was only one amount, that screenshot though was taken only a few minutes ago! ), maybe new data has got in

[thin wedge]

here's how I understand it

1/ customer subscribed 17 Mar. The sub creates (and successfully paid) an invoice on Mar 17. That is in_1OvJ91IENT2oyrWBkWug3suz
2/ the montly sub renews and cuts a new invoice (in_1P6Xw0IENT2oyrWBzcrV6X2D) on Apr 17. That has multiple payment retries on it and so far it hasn't been paid successfully.

does that help line up?

So aligned with what you said here:

• stripe email logs show he was sent a first invoice on 24th march and the subsequent april invoice wasnt successful

where do you see

, but the subscription creation is dated on 17th april (after)

in your screenshot, the date refers to the Apr invoice, not the 17 apr sub creation

[trim cloud]

yes, this lines up. I was confused as the first screenshot didnt show the previous payments yet, so it seemed there ever had only been one on 17th april and successful ( still not sure how this being displayed happened ), but the other pieces of data, and the updated displayed information, now makes all sense.

thanks so much for your help!

[thin wedge]

np glad to talk it through!