sreekanth_api

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• sreekanth_api, 3 hours ago, 46 messages

[bronze crater]

hi

[honest jay]

👋 happy to help

[bronze crater]

we integrated the gpay as mentioned in the previous thread.... still it is not showing up

[honest jay]

would you mind sharing your website's URL?

found it in the previous thread

are you testing from India?

[bronze crater]

https://app.pocketgiving.co.uk/payment?productname=Heal Humanity &totalamount=2.00&qty=1&useremail=[e-mail]&userid=f6e2118f-9c6f-43f2-a97f-8ce5a8da2a16&projectid=d59895f7-a996-4454-bd1d-b27410e01219&type=PROJECT&transactiondate=2024-04-12&ngoid=1b49ce61-7400-4851-b248-cb6f8f159e84&paymentmode=ONETIME&donationamount=2.00&appfeeamount=0.00&giftaidamount=0.00&donationtype=General&userName=Aamir Ayub

clients are from uk

they are testing it

[honest jay]

I was able to see the Google Pay

so your integration is correct

[bronze crater]

but what is the issue.. how can i check ?

[honest jay]

now they need to make sure to have a saved card on their Google Pay wallet and they are using Chrome

[bronze crater]

they are using samsung internet browser

can you please give me the flow...

[honest jay]

there's no flow here

[bronze crater]

from users side*

[honest jay]

your implementation is correct

if they're using a browser that doesn't support Google Pay

or if they don't have a Google Account signed in on that browser

[bronze crater]

they said it was showing few days back not it is not showing

[honest jay]

or if they don't have a card saved in that Google Account's Wallet they're signed in then they can't see it

does that wallet have a saved card?

[bronze crater]

yes, its saved in the wallet

you can see they are using same google accounts in the above screenshots

I am i missing something ?

[honest jay]

I'm looking online to see whether Samsung internet browser supports Google Pay

and I'm seeing contradictory results

so this is really a niche issue with that browser

and not really with your Stripe integration

[bronze crater]

just now checked with client, he said, in chrome also same issue

[honest jay]

can they try on a computer using chrome?

or better

can they open https://docs.stripe.com/stripe-js/elements/payment-request-button

and let us know what is the payment button that they can see at the top of the page

[bronze crater]

already checked this , for them it was showing link

[bronze crater]

i asked them again to check this link on chrome.. it is showing

[honest jay]

if it's showing Link this means they have something wrong in their setup

[bronze crater]

we cannot force to show gpay for every account ?

[honest jay]

no

if GooglePay is not setup you can't show it

[bronze crater]

okay

[bronze crater]

issue is that, when they use this link it is showing gpay

when they click on the pay button in the mobile app... we are generating above and redirecting them to the browser for payment. there it is not showing gpay

[honest jay]

redirecting them where exactly?

I'm not sure I understand

would you mind sharing a screen recording?

[bronze crater]

yes

[bronze crater]

hi

hello..

[weak lily]

Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

[bronze crater]

okay

.

[weak lily]

I see that the Google Pay is not visible on the checkout in your recording. You mentioned that it's working in some other case, where exactly?

[bronze crater]

when i copy paste that generated link in the browser

https://app.pocketgiving.co.uk/payment?productname=Heal Humanity &totalamount=2.00&qty=1&useremail=[e-mail]&userid=f6e2118f-9c6f-43f2-a97f-8ce5a8da2a16&projectid=d59895f7-a996-4454-bd1d-b27410e01219&type=PROJECT&transactiondate=2024-04-12&ngoid=1b49ce61-7400-4851-b248-cb6f8f159e84&paymentmode=ONETIME&donationamount=2.00&appfeeamount=0.00&giftaidamount=0.00&donationtype=General&userName=Aamir Ayub

.

[weak lily]

Ok, I understand this is the in-app browser, right?

[bronze crater]

yes

in mobile app browser it self when i paste link ... it is showing

.

[weak lily]

I understand. Looking into it...

Ok, Google Pay is not supposed to work in WebView or in-app browsers. You can use the Mobile Payment Element instead: https://docs.stripe.com/payments/accept-a-payment?platform=android

[bronze crater]

As we checked with client, it was working in the in app broswer before...

[weak lily]

Do you know what changed since then?

[bronze crater]

we just updated the app...

[weak lily]

Updated what exactly?

[bronze crater]

other functionalities in the app...

[weak lily]

Did you update the Stripe API/SDK version?

[bronze crater]

we didnt change anything related to payment

actually stripe we are using in the web app... when someone click on the payment we are opening the webapp.

we didnt make any changes related to payment

[weak lily]

I will need more time to properly investigate this. I suggest you to reach out to Stripe Support, you can mention you talked with us on Discord. My engineerin team will then take over the case: https://support.stripe.com/?contact=true

[bronze crater]

okay sure