winniapp_api | Stripe Developers | Page 1

graceful chasmBOT Apr 12, 2024, 9:58 PM

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tepid timberBOT Apr 12, 2024, 9:58 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

winni_connect-address, 4 hours ago, 15 messages

broken coral Apr 12, 2024, 9:58 PM

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This error can't be one to be solved?

tepid timberBOT Apr 12, 2024, 10:00 PM

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broken coral Apr 12, 2024, 10:01 PM

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Hello Snufkin

onyx zealot Apr 12, 2024, 10:01 PM

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Hi 👋

What are you trying to do?

broken coral Apr 12, 2024, 10:01 PM

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verify the document

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the token are same

onyx zealot Apr 12, 2024, 10:02 PM

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Verify what document?

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You need different files

broken coral Apr 12, 2024, 10:02 PM

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individual.id_number and the id_number

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but the token are same

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https://docs.stripe.com/connect/testing#test-personal-id-numbers

Testing Stripe Connect

Before going live, test your Connect integration for account creation, identity verification, and payouts.

onyx zealot Apr 12, 2024, 10:03 PM

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Ah yes I see what you mean

broken coral Apr 12, 2024, 10:04 PM

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I'm can't use real ID, and the token is changeless

onyx zealot Apr 12, 2024, 10:07 PM

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That does seem strange. I'm asking a colleague

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Unfortunately it looks like we don't have a solution for this issue at the moment. I'm sorry this is a clear gap in our testing functionality.

graceful chasmBOT Apr 12, 2024, 10:26 PM

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broken coral Apr 12, 2024, 10:35 PM

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So how do I turn my account on?

scarlet rune Apr 12, 2024, 10:35 PM

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Hello! I'm taking over and catching up...

broken coral Apr 12, 2024, 10:36 PM

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broken coral Apr 12, 2024, 10:36 PM

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scarlet rune Hello! I'm taking over and catching up...

Hello

scarlet rune Apr 12, 2024, 10:37 PM

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You can supply the front of the document in one request and the back of the document in another request. The issue is that you can't use the same test file for both in a single request, but if you break it up across two requests it should work.

broken coral Apr 12, 2024, 10:38 PM

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So do you mean I should update twice?

scarlet rune Apr 12, 2024, 10:38 PM

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Yes.

broken coral Apr 12, 2024, 10:38 PM

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Ok, I'm trying

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This is the second time trying

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The first time succeed

scarlet rune Apr 12, 2024, 10:41 PM

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The error there seems pretty clear.

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Do you have a question about that error?

broken coral Apr 12, 2024, 10:42 PM

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What's the meaning of service agreement acceptance date is not valid?

scarlet rune Apr 12, 2024, 10:43 PM

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It means the date you provided in the request wasn't valid.

broken coral Apr 12, 2024, 10:43 PM

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This is my code

scarlet rune Apr 12, 2024, 10:43 PM

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This is for the second request, with the back of the document? Why are you doing anything else in that request beyond the back of the document?

broken coral Apr 12, 2024, 10:44 PM

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scarlet rune This is for the second request, with the back of the document? Why are you doin...

You just told me to update twice

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this is my second time for update

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the first time I update two document's back

scarlet rune Apr 12, 2024, 10:45 PM

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Can you give me the request IDs for the two updates you're doing? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

broken coral Apr 12, 2024, 10:46 PM

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sure 2 sec

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I only can see 3 logs at today.

scarlet rune Apr 12, 2024, 10:49 PM

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Can you paste the req_ IDs in here for me?

broken coral Apr 12, 2024, 10:49 PM

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req_AqEmeW6TsMnfy7

scarlet rune Apr 12, 2024, 10:52 PM

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Looking...

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Okay, so the update requests are on the connected account. You can see them if you view the Dashboard as the connected account. The first one looks fine, but the second one includes all of the same information as the first update, except it's now the front instead of the back of the document. My recommendation was to have the second update only include the document that was missing, not all of the information again.

broken coral Apr 12, 2024, 10:56 PM

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Oh ok

scarlet rune Apr 12, 2024, 10:56 PM

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So in the second request you would only include individual.verification.additional_document.back and •••.document.back

broken coral Apr 12, 2024, 10:57 PM

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I'm trying

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It's work

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But the account is still restricted

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acct_1P4s54PFZG4YJG4V

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It's said the industry does't have

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But there are

scarlet rune Apr 12, 2024, 11:07 PM

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The validation process takes a bit of time, even in test mode, you might have to wait for the process to finish.

broken coral Apr 12, 2024, 11:08 PM

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Oh ok

scarlet rune Apr 12, 2024, 11:08 PM

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If you fetch the account from the API are there missing requirements?

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Or is it all pending?

broken coral Apr 12, 2024, 11:08 PM

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So how long do I have to wait?

scarlet rune Apr 12, 2024, 11:08 PM

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Usually in test mode it's a few minutes at most unless something unusual is going on.

broken coral Apr 12, 2024, 11:08 PM

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scarlet rune If you fetch the account from the API are there missing `requirements`?

Nope

broken coral Apr 12, 2024, 11:09 PM

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scarlet rune Usually in test mode it's a few minutes at most unless something unusual is goin...

Ok

broken coral Apr 12, 2024, 11:09 PM

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scarlet rune Or is it all pending?

Nope, everything looks fine

scarlet rune Apr 12, 2024, 11:10 PM

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Is the Dashboard still showing it's restricted?

broken coral Apr 12, 2024, 11:10 PM

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Yes

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the industry was gone

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But still restricted

scarlet rune Apr 12, 2024, 11:11 PM

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What are the details about it being restricted? Like why does the Dashboard say it's restricted?

broken coral Apr 12, 2024, 11:12 PM

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How to find the details?

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I also want to know why

scarlet rune Apr 12, 2024, 11:13 PM

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The best way to know is via the API, but it says everything is enabled.

broken coral Apr 12, 2024, 11:14 PM

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scarlet rune The best way to know is via the API, but it says everything is enabled.

Yep

scarlet rune Apr 12, 2024, 11:14 PM

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When you go into the account in the Dashboard there should be a banner with a View requirements button.

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Like this:

Captured_on_2024-04-12_at_16.14.322x.png

broken coral Apr 12, 2024, 11:14 PM

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scarlet rune Apr 12, 2024, 11:14 PM

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And then in the Actions required tab you can see the details for why it's restricted.

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What's under the Actions required tab on that page?

broken coral Apr 12, 2024, 11:15 PM

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It doesn't say anything

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scarlet rune Apr 12, 2024, 11:15 PM

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In that case you'll need to contact Stripe support and ask them why it's restricted.

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Oh, that says the info is in review.

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So you need to wait for that process to complete.

broken coral Apr 12, 2024, 11:16 PM

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I have email them, and they gave me the discord link, and let me contact you

scarlet rune Apr 12, 2024, 11:17 PM

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When you retrieve the Account from the API can you adjust it so the etire object is shown?

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I think that would help clarify what's going on.

broken coral Apr 12, 2024, 11:17 PM

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scarlet rune So you need to wait for that process to complete.

This isn't my first attempt, I started contacting stripe a couple weeks ago

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broken coral Apr 12, 2024, 11:18 PM

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broken coral

Is this you looking for?

scarlet rune Apr 12, 2024, 11:18 PM

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When you go to the API reference do you see this icon in the lower right?

broken coral Apr 12, 2024, 11:19 PM

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yes

scarlet rune Apr 12, 2024, 11:19 PM

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Captured_on_2024-04-12_at_16.18.282x.png

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Click on that.

broken coral Apr 12, 2024, 11:19 PM

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scarlet rune Apr 12, 2024, 11:19 PM

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Then type the command stripe get acct_1P4s54PFZG4YJG4V

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Do you see the full Account object there?

broken coral Apr 12, 2024, 11:21 PM

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scarlet rune Apr 12, 2024, 11:21 PM

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Edited, had the wrong account ID in there.

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Oh, heck, one sec...

broken coral Apr 12, 2024, 11:21 PM

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ok

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scarlet rune Apr 12, 2024, 11:22 PM

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Try stripe accounts retrieve acct_1P4s54PFZG4YJG4V

broken coral Apr 12, 2024, 11:22 PM

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scarlet rune Apr 12, 2024, 11:22 PM

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Welp. 😅

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Do you have curl installed?

broken coral Apr 12, 2024, 11:23 PM

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I don't think I have

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I only used node.js

scarlet rune Apr 12, 2024, 11:24 PM

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Can you install Stripe CLI? https://docs.stripe.com/stripe-cli#install

broken coral Apr 12, 2024, 11:25 PM

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Ok

scarlet rune Apr 12, 2024, 11:26 PM

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Once you have that installed use stripe login to log in to your account, then once you're logged in stripe get acct_1P4s54PFZG4YJG4V should work.

broken coral Apr 12, 2024, 11:26 PM

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ok, pls 1 moment

scarlet rune Apr 12, 2024, 11:50 PM

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How's it going? Did that help?

#winniapp_api