#mgrinbergx_api

1 messages · Page 1 of 1 (latest)

digital hatchBOT
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We wish we could help, but you need to talk to Stripe support

We can only help on Discord if all of the following are true:

  • 🧑‍💻 You must be a developer
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cinder sparrow
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Literal bull shit of your staff team. If you need my stripe account, I will send everything here. I don't understand the point of having email support if you guys cannot normally respond why has that happened and how to fix the issue?

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My half cash is frozen in there and I cannot do anything about it? Like what? It makes no sense, and why has that happened?

plush ginkgo
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I really wish I could help but my team just helps developers with API/SDK questions. We don't have tools or workflows to help with account related issues on discord.

cinder sparrow
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Well is there any chance I could talk to one of the managers which are part of this discord server?

digital hatchBOT
hybrid jay
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Hi 👋

I'm one of the staff who manages this server and my colleague was correct. We cannot offer any support for your account issue here. I highly encourage you to reach out to our Support team

cinder sparrow
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What do you want me to do in this situation?

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I can provide every single email staff team member reply and none of them really explains the issue solving...?

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Can you maybe add a Admin to this conversation or someone who can help me?

hybrid jay
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I don't know how to explain more clearly. We cannot help here.

cinder sparrow
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Since this issue happened I had to close my "Shopify" website + cancel my "Shopify" yearly subscription

hybrid jay
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Unfortunately I cannot offer any additional solutions

cinder sparrow
hybrid jay
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Plesae contact Support. Open a new case by filling out the contact form again.

cinder sparrow
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I've been doing that for last 30 days

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No one has replied to me with solution

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Do you think I'm lying here?

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I wouldn't make the ticket here in first place if I could contact the support which would provide me the solutions

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@hybrid jay

hybrid jay
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You cannot "make a ticket here".

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We cannot offer support for your account

cinder sparrow
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But what do you want me to do?

hybrid jay
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What I said

cinder sparrow
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When no one is responding to support emails?

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with the solutions?

hybrid jay
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Yes

cinder sparrow
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what?

hybrid jay
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highly encourage you to reach out to our Support team

cinder sparrow
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Are you stupid?

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I've been trying to reach the support who can solve this issue for over 30 days, no one has responded with solutions?

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What do you want me to do again?

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Contact support?

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Then what?

hybrid jay
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If you continue to use abusive language you will be banned from this server

cinder sparrow
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I clearly explained, I've been contacting support for past 30days and none of the support team has responded with solutions

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What do you want me to do? Make another email ticket and waste my time again of not receiving solutions?

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Disrespectful

median sapphire
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Hello! I'm really sorry, but we don't have the ability to help you on Discord. The only people who can help you with account issues are the folks at Stripe support. Is the issue that they're replying but not helping, or that you're not getting replies from them at all?

cinder sparrow
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It's been happening for over 30 days

median sapphire
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In that case it sounds like you need to provide more information, ask more specific questions, and make it clear exactly what kind of response you need from support.

cinder sparrow
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True, but I've been trying to understand what kind of information are they looking for...

median sapphire
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Ask them.

cinder sparrow
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They haven't answered

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I've been doing it for past 30 days

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I do not understand why has that happened, because the issue - account freezing, happened without a reason...

median sapphire
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I don't know what the reason was, but there was a reason. The only people who can tell you the reason and help you are Stripe support though. If your goal is to get your Stripe account sorted out you are in the wrong place. Engaging with us here on Discord will in no way help with that.

cinder sparrow
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I completely understand, but I've been trying to solve this issue for 30 days and nothing has moved since. No reply from the staff support has given me the solutions to fix this kind of issue...

This waiting since, has lead me to here making a kind of a ticket which might give me some kind of answers...

median sapphire
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I understand you're frustrated and it's been a long time, but we just can't help you. We are not able to assist you with account issues here.

cinder sparrow
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So what do you suggest me to do, sir?

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Is there a way where you could tell them my email or something to respond to it with solutions?

median sapphire
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You need to talk to Stripe support. I know you've been doing that, but you need to continue to do that, probably in different ways. Ask different questions, provide different information. But the path forward is by talking to Stripe support. You won't find a path forward here on Discord.

cinder sparrow
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Like something like I'm dealing with

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It takes ages for someone to respond...