#akashpatil7596_api
silver rivetBOT
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unborn spearBOT
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- akashpatil7596_api, 22 minutes ago, 37 messages
- akashpatil7596_api, 2 hours ago, 49 messages
- akashpatil7596_api, 19 hours ago, 10 messages
- akashpatil7596_api, 22 hours ago, 32 messages
- akash_subscription-refund, 23 hours ago, 37 messages
- akashpatil7596_api, 1 day ago, 14 messages
and 3 more
quick plank
No Assign me Someone
unborn spearBOT
ornate swallow
Hi, let me help you with this.
Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request
quick plank
req ID? Can I share subscription ID, I don't know req ID
sub_1P1nSBIoZDVxPDheVrNpTRP8 here is sub id
Hello
ornate swallow
You shared the error - StripeInvalidRequestError, it must have a Request ID with it.
Where do you see the error exactly?
ornate swallow
The Charge was for 760, so you can't refund more than that. You need to find a different related Charge to refund the rest of the sum.
quick plank
But the customer has 979.00 credit in their account, So I try to refund it all
unborn spearBOT
quick plank
Hello
ornate swallow
Please stop rushhing me and my colleagues, it's been 2 minutes since your last message.
quick plank
Okay, sorry
ornate swallow
But the customer has 979.00 credit in their account, So I try to refund it all
But the Refund is related not to the balance, but to the individual Charges.
You can't refund more than the amount of the Charge that you provided. But you can make multiple Refunds instead.
quick plank
Okay, let me explain
1). customer first buys $239.99/year - charge is $239.00
2). then upgraded to $999.99/year, but the charge is $760.11
3). downgrade to $19.99/month, so the amount in customer's credit balance is now $980.00 , And then refund the amount $980, got this error:
StripeInvalidRequestError: Refund amount (£980.00) is greater than charge amount (£760.11)
hidden swallow
yeah, you just can't do that. The customer never payed $980, so there's nothing to refund that would be that much. You can't just give them real money for this. The best you can do is refund what they actually paid and keep the rest as a balance.
quick plank
I think when customer buys 19.99 plan , the rest amount 760 + 239 = 999 - 19.99 = 980, credited to their account. There isn't any way for refund the money?
hidden swallow
no, there is not, that is what I just explained.
quick plank
Can I do the refund with passing payment_intent instead of charge_id, will that do the job?
hidden swallow
try it and see 🙂
quick plank
Okay, but how can I get payment Intent, is it mentioned in invoice list?
hidden swallow
I mean the answer is no, it makes no difference to the fact you can't magically refund a customer real money more than the actual real amount they paid.
hidden swallow
Okay, but how can I get payment Intent, is it mentioned in invoice list?
look at the API reference for the Invoice object 🙂 https://docs.stripe.com/api/invoices/object#invoice_object-payment_intent
quick plank
Okay, can you add @surreal wagon to this thread please?
quick plank
No thanks