#adam-williams_docs
brave rampartBOT
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unborn fjordBOT
sinful whale
The docs say
Refunds require additional time to process (typically 3-4 business days). If you accidentally debit your customer, please contact them immediately to avoid a payment dispute.
But surely this only applies if the payment has gotten "past the point of no return". What is that point?
ashen hawk
Hi, let me help you with this.
You can cancel the PaymentIntent too: https://docs.stripe.com/api/payment_intents/cancel
But that's only for US bank account, sorry.
ashen hawk
Yeah, I guess you have to refund it indeed.
sinful whale
I think our DDs end up in the "status": "pending", state pretty much immediately
ashen hawk
You can count this webhook event the "point of no return" https://docs.stripe.com/api/events/types#event_types-payment_intent.processing
sinful whale
Yeah okay - if you take a look at pi_3OrNSiLCeRZDq69e1814tjC7 you'll see that that's basically immediately, I think
So it's clear to me that we do need to use a refund .. but less clear what will happen if we do a refund 3 minutes after creating the payment intent vs 2 days later
Is that a Q for support rather than here?
ashen hawk
Yes. Usually you cancel the uncompleted PaymentIntents.
ashen hawk
So it's clear to me that we do need to use a refund .. but less clear what will ...
I don't think there's a difference. I guess one way to know for sure is to try it with Live payments.
sinful whale
We'll have a play with it; thanks for your time :)
ashen hawk
Happy to help.