serdar4003_api

[elder river]

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[ripe falcon]

Hello 🙂

[lament tartan]

👋 happy to help

[ripe falcon]

I know, you guys from support are always really amazing in helping us devs

[lament tartan]

unfortunately we don't have access to this kind of information

[ripe falcon]

Hmm okay

Maybe this helps?

[lament tartan]

here on discord

[ripe falcon]

Total saldo is 12,44€

[lament tartan]

please delete the screenshot

if this is your live mode information

[ripe falcon]

Okay before it was never a problem?

no

it is from test mode

[lament tartan]

ok

what's the issue then?

[ripe falcon]

It says

for payout ready is 243,59€

but as you can see below on the payouts

it has already been payed out

am i wrong or does it wrong look to me? 😄

also it says " soon available -231,15€"

acct_1OHlSsRmkxOapJsj

[lament tartan]

please contact https://support.stripe.com/?contact=true

they are better equipped to look into payout issues

[ripe falcon]

what happened to the support here

normally you guys could help me with stuff like that

😄

Okay another question regarding the api

[lament tartan]

yes sure

[ripe falcon]

How can i calculate the real "total saldo" and how can i calculate the "available payout"

[lament tartan]

you can call https://docs.stripe.com/api/balance/balance_retrieve

available for payout is available.amount

[ripe falcon]

Yeah but as example when someone pays with SEPA

the money is not directly available to payout

Or am i wrong?

[lament tartan]

total is available+pending-reserved

[ripe falcon]

pending-reserved, ah okay

How do i get pending-reserved? 😄

currently i get this:

{
object: 'balance',
available: [ { amount: 24359, currency: 'eur', source_types: [Object] } ],
livemode: false,
pending: [ { amount: -22701, currency: 'eur', source_types: [Object] } ]
}

[lament tartan]

ok if you're not a platform you don't have connect_reserved

so forget about the pending - connect_reserved

total is available + pending

[ripe falcon]

We are a platform 😄

We have connect accounts

acct_1OHlSsRmkxOapJsj

and when i do this

this.stripe.balance.retrieve({stripeAccount: stripeAccountId,});

i get this:

{
object: 'balance',
available: [ { amount: 24359, currency: 'eur', source_types: [Object] } ],
livemode: false,
pending: [ { amount: -22701, currency: 'eur', source_types: [Object] } ]
}

[lament tartan]

https://docs.stripe.com/connect/top-ups this is only available in the US

that's why

[ripe falcon]

i think this is a complete different topic

But thanks i will find my own way

[lament tartan]

your total is 24359 + (-22701) = 1658

[lament tartan]

I was answering why you don't see connect_reserved

let's forget about that

and focus on your question