#serdar4003_api

1 messages · Page 1 of 1 (latest)

elder riverBOT
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midnight juncoBOT
ripe falcon
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Hello 🙂

lament tartan
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👋 happy to help

ripe falcon
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I know, you guys from support are always really amazing in helping us devs

lament tartan
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unfortunately we don't have access to this kind of information

ripe falcon
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Hmm okay

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Maybe this helps?

lament tartan
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here on discord

ripe falcon
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Total saldo is 12,44€

lament tartan
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please delete the screenshot

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if this is your live mode information

ripe falcon
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Okay before it was never a problem?

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no

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it is from test mode

lament tartan
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ok

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what's the issue then?

ripe falcon
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It says

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for payout ready is 243,59€

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but as you can see below on the payouts

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it has already been payed out

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am i wrong or does it wrong look to me? 😄

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also it says " soon available -231,15€"

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acct_1OHlSsRmkxOapJsj

lament tartan
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please contact https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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they are better equipped to look into payout issues

ripe falcon
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what happened to the support here

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normally you guys could help me with stuff like that

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😄

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Okay another question regarding the api

lament tartan
ripe falcon
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How can i calculate the real "total saldo" and how can i calculate the "available payout"

lament tartan
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available for payout is available.amount

ripe falcon
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Yeah but as example when someone pays with SEPA

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the money is not directly available to payout

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Or am i wrong?

lament tartan
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total is available+pending-reserved

ripe falcon
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pending-reserved, ah okay

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How do i get pending-reserved? 😄

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currently i get this:

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{
object: 'balance',
available: [ { amount: 24359, currency: 'eur', source_types: [Object] } ],
livemode: false,
pending: [ { amount: -22701, currency: 'eur', source_types: [Object] } ]
}

lament tartan
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ok if you're not a platform you don't have connect_reserved

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so forget about the pending - connect_reserved

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total is available + pending

ripe falcon
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We are a platform 😄

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We have connect accounts

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acct_1OHlSsRmkxOapJsj

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and when i do this

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this.stripe.balance.retrieve({stripeAccount: stripeAccountId,});

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i get this:

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{
object: 'balance',
available: [ { amount: 24359, currency: 'eur', source_types: [Object] } ],
livemode: false,
pending: [ { amount: -22701, currency: 'eur', source_types: [Object] } ]
}

lament tartan
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that's why

ripe falcon
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But thanks i will find my own way

lament tartan
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your total is 24359 + (-22701) = 1658

lament tartan
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let's forget about that

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and focus on your question