kipdraak_subscription-paymentmethod-currencies

[weak cargo]

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[ancient blaze]

Hi there 👋 I see this is a livemode payment, did your flow behave as you expected in testmode before moving to processing live payments? That'll help me understand whether we're likely looking at whether this specific payment was declined, or if we're looking for a concern with how your integration is structured.

[solemn spoke]

We didnt test this case

The recuring payments for the subscriptions made with Credit card are working in testmode

But we expected the subcriptions with a SEPA Direct Debit to be used, but it didnt get used

[ancient blaze]

Hm, it also looks like this is a couple months old, so most of the logs would be out of retention. It looks like you passed the right Payment Method to the Subscription creation request.

[solemn spoke]

pi_3Ow46MBGasr0RNIF0TANMCAj

Here you can see some new subscriptions made with iDeal using the current flow we are talking about

[ancient blaze]

Is this flow failing consistently?

[ancient blaze]

That Payment Intent doesn't seem to be associated with a Subscription

[solemn spoke]

yes failing all the time, it tries to use creditcard for off session payments

Did we set it up incorrectly?

[ancient blaze]

Wait, what do you mean it uses creditcard for off session payments? I thought you were looking at iDEAL -> Sepa?

[solemn spoke]

I mean that its supposed to be iDeal -> SEPA, but I think it's failing because its trying to use the creditcard

[ancient blaze]

What is the an ID associated with that?

[solemn spoke]

pi_3OchFbBGasr0RNIF0RL1bO7J

[ancient blaze]

Looking

@solemn spoke sorry for the delay, that Payment Intent is in a succeeded state. It doesn't seem to be one that failed, or made off session, or using a card/ideal/sepa payment method. How does it relate to your concern?

[solemn spoke]

Yes its the initial payment

[fallen trellis]

Hi 👋

I'm stepping in as my colleaguea needs to go soon. So the initial payment with Ideal is successful and creates a sepa debit payment method but that payment method fails when attempting to renew the subscription?

[solemn spoke]

Yes

[fallen trellis]

Hmmm okay. we are looking into this. We have seen a few other users talking about a similar situation

[solemn spoke]

Ok thanks

[flint ravine]

👋 I think your colleague also reached out about this in another thread here

But the reason for the renewal failure is that you are using a USD Price here and SEPA Debit only supports charging in EUR

[solemn spoke]

Yes my colleague also reached out, thanks

[fallen trellis]

👋

I'm continuing to reply in the nazar thread. I will close this one now.