stripe-connect-platform_webhooks | Stripe Developers | Page 1

forest galeBOT Mar 13, 2024, 8:27 PM

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ocean mapleBOT Mar 13, 2024, 8:30 PM

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trail hearth Mar 13, 2024, 8:31 PM

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Unfortunately the exact data on what we sent is gone. I think I can still look up what HTTP code your server sent us back though

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Actually to be clear, are you saying the events should have gone to a webhook on the accounts themselves rather than your platform account?

copper sparrow Mar 13, 2024, 8:32 PM

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Nope

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Right now it looks like Stripe sent no webhook

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I really would love Stripe to show 1 year of logs. Hiding anything but the lasy 15 days makes debugging issues like this basically impossible. 😦

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Customer just emailed me Monday. Events are from Feb 13th, a month ago. That is typical. Hiding all the data just totally hobbles us. 😦

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Not sure how to resolve this customer issue longterm.

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If you let me know if we sent a 200, that helps a little I guess but I have to figure out why we sent a 200 and did not remove the customer's access. If you give me the data packet, I can do that, but if you delete/hide it, I'm not sure how to assist our customer. 😦

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I'll send Stripe support a request to maintain longer logs I guess.

It would really be helpful. The way it is now just makes it impossible to debug issues. It used to not be this way, no? I feel like I used to have this data available and now it has disappeared. We've been doing this app since 2016.

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OK, well if the data is irretrievable, I best move on. Thank you.

celest magnet Mar 13, 2024, 8:40 PM

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Yeah data is gone, but I can see the result of the webhook conversation

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Both those events were sent to 3 endpoints successfully

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All responded with 200s

copper sparrow Mar 13, 2024, 8:42 PM

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OK, but how would i know why we didn't successfully process it without being able to get the data exactly as it was sent?

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OK, is there a place in Stripe where I can put a request to show longer history and maintain this data?

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Or just Stripe support?

celest magnet Mar 13, 2024, 8:44 PM

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No our event retention policy is fixed unfortunately

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But event retention is last 30 days, not 15 to be clear

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https://support.stripe.com/questions/stripe-event-retention-period

Stripe event retention period : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

ocean mapleBOT Mar 13, 2024, 8:46 PM

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copper sparrow Mar 13, 2024, 8:46 PM

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Attempts to send this event to connected platform endpoints in the past 15 days

celest magnet Mar 13, 2024, 8:46 PM

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Ah the webhook conversation, yeah

copper sparrow Mar 13, 2024, 8:47 PM

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celest magnet Mar 13, 2024, 8:47 PM

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But you'll have access to the exact event object for 30

copper sparrow Mar 13, 2024, 8:47 PM

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I don't understand.

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Are you saying that via an API call, I can retrieve back 30 days but via the dashboard only 15?

celest magnet Mar 13, 2024, 8:48 PM

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No via the dashboard you have access to the full event data for 30 days as well

copper sparrow Mar 13, 2024, 8:48 PM

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So one of the events happened Feb 17th, today is March 13, can I get the data sent ?

celest magnet Mar 13, 2024, 8:48 PM

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Webhook conversation is different

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That's 15 days

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If you go to the events page and filter by the event id you will still see the entire event object for 30 days

copper sparrow Mar 13, 2024, 8:49 PM

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I am not sure what an events page is. I am looking at the event details for customer.subscription.deleted.

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How do I see the event data packet sent to our connect platform?

celest magnet Mar 13, 2024, 8:51 PM

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If you scroll up it will show the event object

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We don't show a "data packet"

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But you can see the full event object

copper sparrow Mar 13, 2024, 8:51 PM

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evt_1ObK0AJXgu5c6jhQgFgeUrDO

celest magnet Mar 13, 2024, 8:51 PM

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Under Event data

celest magnet Mar 13, 2024, 8:51 PM

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copper sparrow evt_1ObK0AJXgu5c6jhQgFgeUrDO

This is older than 30 days

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So you can't

copper sparrow Mar 13, 2024, 8:52 PM

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But the object under "Event data" is not the same object sent to our connect platform. Different structure.

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If there is a bug in the code and we run the event data object through it, it will fail since it is designed to process the exact format of the data not some other object

low yarrow Mar 13, 2024, 8:53 PM

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Hi, taking over as Pompey needs to step away. Let me catch up here

copper sparrow Mar 13, 2024, 8:53 PM

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OK I think the solution is for Stripe to please not hide data older than 30 days. 😦

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OK, I have to resolve this issue and need to go do that. I understand your policy and that it makes it not possible to resolve in the easy fast and simple way I would love to resolve if you maintained this data for me. But you do not so I have to find a different solution. Have a great day. Thank you.

#stripe-connect-platform_webhooks