marcos-alexandre_error | Stripe Developers | Page 1

red waveBOT Mar 7, 2024, 9:47 PM

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naive lotusBOT Mar 7, 2024, 9:47 PM

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hard crane Mar 7, 2024, 9:47 PM

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Hi there! Can you share which documentation/guide you're following?

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Also, if you have a request ID for the request that returned that error, please share it here

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

snow perch Mar 7, 2024, 9:48 PM

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Hi! https://docs.stripe.com/sources/multibanco and https://docs.stripe.com/payments/payment-methods/transitioning

snow perch Mar 7, 2024, 9:48 PM

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hard crane Also, if you have a request ID for the request that returned that error, please ...

ok, one moment

hard crane Mar 7, 2024, 9:51 PM

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Ah, looks like Multibanco isn't supported with the PaymentIntents API yet; see the table here: https://docs.stripe.com/payments/payment-methods/transitioning#transitioning

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You'll need to continue to use the Sources API for now but will eventually need to migrate (once we add Multibanco support for PaymentIntents)

snow perch Mar 7, 2024, 9:52 PM

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So how can I perform the integration, if using "sources" I get this error?

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request_id: req_ZvA4f7CeOUd7rH

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hard crane Mar 7, 2024, 9:54 PM

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Ah, for future reference, the request ID you highlighted in the screenshot above is what I'm looking for

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This gives me enough information though.

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Checkout doesn't support Multibanco: https://docs.stripe.com/payments/sources/credit-transfers#product-support

snow perch Mar 7, 2024, 9:55 PM

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😅 thanks, in future questions i will send correctly

snow perch Mar 7, 2024, 9:56 PM

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hard crane Checkout doesn't support Multibanco: https://docs.stripe.com/payments/sources/cr...

i'm using web elements

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on my site checkout

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in test mode its works correctly

hard crane Mar 7, 2024, 10:00 PM

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I don't follow what you mean. The request above was an attempt to create a Checkout Session with multibanco. This won't work

snow perch Mar 7, 2024, 10:02 PM

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i will send the request_id of the "source" request to creating multibanco payment: req_lwBvfHpzAKbhVF

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Does not work with source or payment intents

hard crane Mar 7, 2024, 10:08 PM

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Thanks. This isn't the best experience but the Sources API cannot be used by new accounts. What this means for you specifically is that Multibanco is not supported at the moment since PaymentIntents + Multibanco is not supported either

snow perch Mar 7, 2024, 10:10 PM

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oh god... i understand now

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ok, thanks for the amazing support

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I will try other alternatives, thanks!

hard crane Mar 7, 2024, 10:13 PM

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Sure thing, and sorry for the misleading docs!

snow perch Mar 7, 2024, 10:22 PM

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One last question 😅

hard crane Mar 7, 2024, 10:23 PM

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Go for it

snow perch Mar 7, 2024, 10:24 PM

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I have a slightly older account that I can probably use "source" in the integration. But this account was created with a US address. Can I transfer an account created in the United States to Portugal, for example?

hard crane Mar 7, 2024, 10:24 PM

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No, it's not possible to change the country of a Stripe account

snow perch Mar 7, 2024, 10:25 PM

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oookay

#marcos-alexandre_error