kukareku_checkout-pmts

[little patio]

👋 Welcome to your new thread!

⏱️ We automatically close idle threads, which makes them read-only. Make sure you stick around to chat in realtime!

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1212540239051096074

📝 Have more to share? You can add more detail below, including code, screenshots, videos, etc.

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question. Thank you for your patience!

[late blaze]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• kukareku_unexpected, 12 minutes ago, 12 messages

[keen hedge]

e.g. cs_test_a1lDeX3rgc51G8dn6eYFebxuMbEBGU8nddnMzlGSImdXGsq1WmHtDyzNSu#fidkdWxOYHwnPyd1blpxYHZxWjA0TUlEaHVDbDZOdHRWaWFTcUR1fVI9Zl1Gb21CVFR2Z25TTFNmMGxBdnBQb05DRjFCY39SXEpOX1JhaE5UNU02U2pkT3BHX1JtNWtmbVRWS0R2QFR3TzxqNTVVUExEdVI1aycpJ2N3amhWYHdzYHcnP3F3cGApJ2lkfGpwcVF8dWAnPyd2bGtiaWBabHFgaCcpJ2BrZGdpYFVpZGZgbWppYWB3dic%2FcXdwYHgl

[vital burrow]

kukareku_checkout-pmts

thanks for the id, let me have a look

@keen hedge you're accepting payments in USD, Klarna for example requires EUR for an account based in Germany, so this is definitely expected behaviour.
Switch to an EUR Price and you will see them appear as expected

[keen hedge]

On EU shops they do appear. But what do we need to do to make paypal, klarna appear on US shop?

[vital burrow]

this is not your US shop though. You are using your Germany based Stripe account right now and that requires EUR for Klarna and Paypal. So you can't show those two US-based customers charged in USD

[keen hedge]

So we need to open another Stripe account? US based Stripe account?

for the US domain i mean

[vital burrow]

We only support Paypal on merchants based in Europe.

So really my advice would be to punt. US customers will get other payment methods (card) and EU customers will get Klarna and Paypal

[keen hedge]

ok sec. pls,
-do you know where this tex "Sumon I" comes from?
-i guess on the non-hosted (API) checkout we will have the same issue with paypal not showing on US domain..

[vital burrow]

for #1 it's your account/business name. Likely comes from https://dashboard.stripe.com/settings/update/public/support-details or similar

And yes for the second question. Really Paypal is more for EU Customers right now

[keen hedge]

#1 no, really we don't have this Sumon I nowhere in our account details. I did ask to forward this question to support when i talked to Stripe on the phone

[vital burrow]

Gotcha so our support team can help you further with this once they reply to you!

[keen hedge]

the thing is, they're currently working on the API version of checkout which may take a long time (its been 15 days now). And we only get emails from phone support staff. So i should just reply to phone support email ([e-mail]) ? I'm just not sure they'll be able to help with this and we'd like to get started with our shops using at least the hosted checkout. No way to find out this answer in this channel?

[vital burrow]

Support: https://support.stripe.com/contact You don't have to do a phone call to get help for this so if you reach out to them via live chat or the contact form they will follow up

[keen hedge]

ok will try that. Thank you for your time and exlanations1