#wizzymotion
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- rubensnobre-card-decline, 3 days ago, 144 messages
untold gorge
Hello 👋
Can you share an example Subscription ID?
tribal fog
sure
one second
this one?
in_1OkZ3qChHlHBFg3wfSGuK8b7
sorry...I think is this kind:
sub_1Oi1i8ChHlHBFg3wcizHDKTP
sub_1Oij35ChHlHBFg3wK7L5Fkey
sub_1OinXdChHlHBFg3w9gp2JVPg
all of them is failing.
all others that have a card returning CREDIT.
is working perfect after trial period ends.
@untold gorge
untold gorge
I looked at the invoices attached to subscriptions you've shared.
Two of them failed because customer's bank declined them & the last one failed because customer didn't have enough funds to pay for the subscription.
Customer would need to reach out to their issuing bank to know why their bank declined the payments
the third one is self-explanatory
tribal fog
Is it possible to only accept Credit ?
I can't find this settings on dashboard
Cus is for subscription. I prefer to only accept Credit
untold gorge
You could create a radar rule to block debit cards
https://docs.stripe.com/radar/rules
tribal fog
I'll have to handle from client-side, and deny if is not a credit? this is the only way ?
Radar is a Free Feature?
untold gorge
We don't know anything about pricing & fees unfortunately. You'd likely want to talk to our support team about that
https://support.stripe.com/?contact=true
tribal fog
But if I block it from my client side it will work too, right?
I can show a Modal, if card is debit.
untold gorge
Sure but the question then becomes how would you identify if a card is debit or credit
tribal fog
Simple.
I can user stripe.createPaymentMethod()
then check
card.funding !== 'credit'
This will not work?
There's other response for valid cards that is 'credit' type?
untold gorge
that should work, yes. that's what I was going to suggest as well 🙂
Sometimes folks don't want to tokenize the payment method which is where it gets tricky
tribal fog
I already implement this...
Seems to be working...
I just need to be sure that there's no other Response for 'credit', that I'm missing you know?
And if lots of new digital bank, returns temporary cards only for web transactions, and this kind of response is not 'credit' too, you know?
Where can I read about all funding responses?
untold gorge
tribal fog
thanks
there's a way to keep using debit cards but with some kind of notification for the user, to get in touch with bank?
if a payment fails?
cus while it keeps retrying, the user keeps using the subscription...
untold gorge
You can use customer emails for that
https://docs.stripe.com/invoicing/send-email#customer-emails
The settings under
https://dashboard.stripe.com/settings/billing/automatic
tribal fog
there's a funding type called "unknow", heheheheh great!
untold gorge
😄
tribal fog
You can use customer emails for that
https://docs.stripe.com/invoicing/send-ema...
this will be automatically translated?
untold gorge
Ah I'm not sure about that unfortunately. I would suggest you reach out to our support about that, they would know if we do localize the emails
https://support.stripe.com/?contact=true
tribal fog
ok. thanks @untold gorge
can you let me know if I can find the 'reason' of fail from my side, as you found?
where do you see, 'not enough funds', or 'bank deny'
in events?
untold gorge
When you look at the associated invoice on dashboard, it should have a failed payment attempt
https://dashboard.stripe.com/invoices/in_1OkZ3qChHlHBFg3wfSGuK8b7
When you click on that, it shows you a timeline
and the reason too
