gabriel.courtemanche | Stripe Developers | Page 1

muted nicheBOT Feb 16, 2024, 3:33 AM

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dapper rampart Feb 16, 2024, 3:34 AM

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Can you share wiht me the payment intent ID?

primal sphinx Feb 16, 2024, 3:35 AM

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pi_3Ok0LOFzfann2p9G00UM13aw

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it was an off_session transaction

dapper rampart Feb 16, 2024, 3:37 AM

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Thanks for the ID. the 3DS is requested by the card issuer and it's not related to the API update.

primal sphinx Feb 16, 2024, 3:38 AM

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But why it was working before using the same pm_id

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we successfully processed 3 payments with the same pm before

dapper rampart Feb 16, 2024, 3:39 AM

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We don't know, the card issuer has their own criteria to determine whether a 3DS is needed

primal sphinx Feb 16, 2024, 3:40 AM

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Ok, and the card issuer could have changed his requirement between now and the last payment (Jan 15th)?

dapper rampart Feb 16, 2024, 3:41 AM

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Yes, that's possible

primal sphinx Feb 16, 2024, 3:41 AM

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The thing that doesn't make sense to me is that we never had that payment incomplete reason before and since the update we had ~20

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we also migrated the React component we are using, from Elements to the new Payment Element

dapper rampart Feb 16, 2024, 3:57 AM

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It has nothing to do with the element migration or API update.

primal sphinx Feb 16, 2024, 4:09 AM

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Thank you for your answer, can you send that to the rest of your team to see if anyone has an idea of what could have happened?

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I just never heard of a US credit card that enforce 3DS yet

dapper rampart Feb 16, 2024, 4:54 AM

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I've already explained that it's the card issuer that requested the 3DS, I know it's rare for US customers, but it's possible.

#gabriel.courtemanche