typedef-connect-customerportal

[finite monolith]

@blissful folio can you show me the exact error you are getting?

typedef-connect-customerportal

[blissful folio]

It says the connected account needs to save this (see picture) before we can do stripe.billingPortal.sessions.create for their users

Our question is that as the platform, that is the standard account connected to, can we do this for them?

[finite monolith]

sorry you sent me a picture. I don't get it, you're talking about "creating a Billing Portal" which I took as calling this API: https://docs.stripe.com/api/customer_portal/sessions/create
If so, what exact error do you get in the API, as the developer writing the code?

[blissful folio]

Yes when calling that, its saying that the customer portal needs to be saved for it to generate a portal link

but the customer portal is under the standard account that is connected to our platform

[finite monolith]

okay can you share the exact error message and the exact request id so I can have a look

[blissful folio]

You can’t create a portal session in live mode until you save your customer portal settings in live mode at https://dashboard.stripe.com/settings/billing/portal.

[finite monolith]

do you have an exact request id too please? It looks like req_123 and it's part of the error

I think the problem is that this connected account doesn't have any default configuration. Have you tried to use the Configurations API for this? https://docs.stripe.com/customer-management/integrate-customer-portal

[blissful folio]

req_oBhn3xEZcLLEPl

[blissful folio]

yep it does not have default because its setup from our platform

but nice to see that configuration api let me take a look

[finite monolith]

yeah I think in that flow you as the platform have to create one

[blissful folio]

This might work okie thanks boss

Would I need to create or update a portal config?

after connect account creation.