avery246813579 | Stripe Developers | Page 1

atomic plumeBOT Feb 13, 2024, 2:05 PM

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haughty cypress Feb 13, 2024, 2:06 PM

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Can you share the ID (req_xxx) of the API request that returns unexpected amount? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Also an indication of what balance you're referencing from the Dashboard. I'm looking and don't see a pending balance for that account

final lynx Feb 13, 2024, 2:09 PM

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const balanceTransaction = await stripe.balanceTransactions.retrieve(
'txn_3OjKXPAcqRxm04BK16DGlp6q'
);

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Pending balance transaction which should indicate pending balance

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Date available is tonight as well

haughty cypress Feb 13, 2024, 2:11 PM

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I think that is flagged 'pending' in that it was included in the payout for that account that was created today: po_1Oj9wGPI8qo6RQxL8Ayyp0RP

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i.e. it's already left the Stripe balance

final lynx Feb 13, 2024, 2:12 PM

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I don't believe it should have

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And it should be available if that was the case

haughty cypress Feb 13, 2024, 2:13 PM

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That's what it looks like for that txn_xxx you've just sent me. I can see the disbursement record for the payout

haughty cypress Feb 13, 2024, 2:13 PM

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final lynx And it should be available if that was the case

Available where?

final lynx Feb 13, 2024, 2:13 PM

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Then there is a massive bug

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{
  id: 'txn_3OjKXPAcqRxm04BK16DGlp6q',
  object: 'balance_transaction',
  amount: 4025,
  available_on: 1707868800,
  created: 1707825194,
  currency: 'usd',
  description: "Hometown Grounds's Register Order",
  exchange_rate: null,
  fee: 0,
  fee_details: [],
  net: 4025,
  reporting_category: 'charge',
  source: 'ch_3OjKXPAcqRxm04BK1OgqDvq7',
  status: 'pending',
  type: 'charge'
}

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Status should be available when it's been paid out

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If it was sent in a payout before it was available that's a massive issue

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I can give you every balance transaction that was in the payout from yesterday, and that payment was not

haughty cypress Feb 13, 2024, 2:16 PM

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Hmm, I think I was mistaken there re:payout. Apologies

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Looking further

final lynx Feb 13, 2024, 2:17 PM

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I think it's displaying pending payments as available

haughty cypress Feb 13, 2024, 2:17 PM

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Wait, txn_3OjKXPAcqRxm04BK16DGlp6q is for a different account to what you shared originally: acct_1Au9cPAcqRxm04BK

final lynx Feb 13, 2024, 2:18 PM

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That's the merchant account

haughty cypress Feb 13, 2024, 2:18 PM

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Yes, so why would it settle on acct_1OXEd4PI8qo6RQxL?

final lynx Feb 13, 2024, 2:19 PM

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We transfer into it's account

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I can find you the transfer ID

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tr_3OjKXPAcqRxm04BK1xBPblj6
py_1OjKY3PI8qo6RQxLj3TITx3t

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I store all of this very granularly

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Very interesting

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txn_1OjKY3PI8qo6RQxLH7V2qq3y for acct_1OXEd4PI8qo6RQxL is instant availability

tall granite Feb 13, 2024, 2:26 PM

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Hi there 👋 jumping in as my teammate needs to step away. Please bear with me a moment while I catch up here.

final lynx Feb 13, 2024, 2:26 PM

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Sup Toby

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You're in for not a fun time

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I think someone might have fucked up payment availability code

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Sometime last night

tall granite Feb 13, 2024, 2:28 PM

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Well that doesn't put me in a great mood...

final lynx Feb 13, 2024, 2:28 PM

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It doesn't put me in a good mood either

tall granite Feb 13, 2024, 2:28 PM

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Sorry, there are a lot of object and account IDs flying around, trying to parse what you're describing

final lynx Feb 13, 2024, 2:28 PM

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Yeah I understand

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We have very very detailed records of transactions and payments and we validate our records on Stripe records

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The customer has the available funds which should be pending according to balance transactions and the available date

tall granite Feb 13, 2024, 2:30 PM

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The Connected Account has the available funds? (Customers are something different, I'm trying to be very explicit to keep things straight in my head)

final lynx Feb 13, 2024, 2:31 PM

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Yeah

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The funds are in the available balance instead of pending

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This is just one out of 150+ mismatches we got this morning

tall granite Feb 13, 2024, 2:34 PM

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Let's start with one specific example. How exactly are you checking the balances, and where is the mismatch you're seeing? (Preferably ignoring what you're seeing in the Stripe dashboard because we in this forum aren't too familiar with how it decides to display balances and instead focus on working with our API)

final lynx Feb 13, 2024, 2:34 PM

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Sure

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Let's look at acct_1OXEd4PI8qo6RQxL

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Oh damn this fucked fucked

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available: [ { amount: 22452, currency: 'usd', source_types: [Object] } ]

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It just keeps going up

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Did someone give us T+0

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All of these should be in pending balance

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txn_3OjKXPAcqRxm04BK16DGlp6q
txn_3OjKcHAcqRxm04BK0HQtGY84
txn_3OjKhXAcqRxm04BK0yiXZxDk
txn_3OjLAIAcqRxm04BK0qTVDf35
txn_3OjLHGAcqRxm04BK0b5SAx9a
txn_3OjLITAcqRxm04BK0JJcEY9K
txn_3OjLQSAcqRxm04BK0a0X02us
txn_3OjLVVAcqRxm04BK0AMv8hgc
txn_3OjLZ1AcqRxm04BK1mtXV9TB
txn_3OjLfwAcqRxm04BK0L9fjtvX
txn_3OjM35AcqRxm04BK0ilWHJlQ
txn_3OjMtWAcqRxm04BK1euJeCn8
txn_3OjN2SAcqRxm04BK0Mcz0ATV

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All of these are platform account balance transactions with balance of pending, which should be reflecting on the connect account as pending as well

tall granite Feb 13, 2024, 2:37 PM

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Okay, this is for a Destination Charge flow

final lynx Feb 13, 2024, 2:38 PM

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Correct

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Let's look at txn_3OjN2SAcqRxm04BK0Mcz0ATV

tall granite Feb 13, 2024, 2:38 PM

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Alright, let me close what I had, I picked a different one

final lynx Feb 13, 2024, 2:38 PM

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Here is the source, payment, and transfer associated with it

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ch_3OjN2SAcqRxm04BK0yHyeGKu
tr_3OjN2SAcqRxm04BK0Uen4u7R
py_1OjN2ePI8qo6RQxL9zStwVIt

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Here is the balance transaction (txn_1OjN2ePI8qo6RQxLcmjaEQ2G) on the connect account (acct_1OXEd4PI8qo6RQxL)

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{
  id: 'txn_1OjN2ePI8qo6RQxLcmjaEQ2G',
  object: 'balance_transaction',
  amount: 2040,
  available_on: 1707834780,
  created: 1707834780,
  currency: 'usd',
  description: null,
  exchange_rate: null,
  fee: 64,
  fee_details: [
    {
      amount: 64,
      application: 'ca_EcYucyx70vKGw95j60oFUzTsapjCKSLo',
      currency: 'usd',
      description: 'Dripos application fee',
      type: 'application_fee'
    }
  ],
  net: 1976,
  reporting_category: 'charge',
  source: 'py_1OjN2ePI8qo6RQxL9zStwVIt',
  status: 'available',
  type: 'payment'
}

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This should not be instant access to funds, it should coordinate with the balance transaction from the platform account

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This account is now getting T+0

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This changed overnight btw

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It was working the other way yesterday

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I could honestly find a certain time and you could probably find a PR that coordinates with it

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Most recent transaction on our side

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acct_1N2jKCPDPZnpXkPt

tall granite Feb 13, 2024, 2:43 PM

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please, let me look into one

final lynx Feb 13, 2024, 2:43 PM

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SOrry

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This is just kinda sev 0 bug right now

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I got a time it changed if you'd like it as well

tall granite Feb 13, 2024, 2:50 PM

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What is the full object structure you see for txn_3OjN2SAcqRxm04BK0Mcz0ATV?

final lynx Feb 13, 2024, 2:51 PM

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Okay this is confirmed fucked

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I am going to reach out to urgent support

tall granite Feb 13, 2024, 2:52 PM

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that's probably a better idea if this is urgent (in the future, I'd also recommend less f*** in your message, I know it certainly soured my mood as soon as I joined the thread)
I'm trying to see if a teammate has time to look into this as well

final lynx Feb 13, 2024, 2:53 PM

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Well this is a massive bug on Stripe side

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📎 scratch_20.txt

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This shows you exactly what you need to know

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Anything after 1707785742240 is now instant availability

languid zephyr Feb 13, 2024, 2:54 PM

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Hello

final lynx Feb 13, 2024, 2:55 PM

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You are allowing our customers to withdraw money before the balance transaction is available on the platform side

languid zephyr Feb 13, 2024, 2:55 PM

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Pause for a second in providing more information

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I'm looking

final lynx Feb 13, 2024, 2:55 PM

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Look at the text file

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That has everything you need

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And the objects as well pulled from Stripe

languid zephyr Feb 13, 2024, 3:06 PM

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Okay I'm escalating internally, hold tight.

final lynx Feb 13, 2024, 3:07 PM

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I have a urgent inquiry and one with our dedicated support

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But you see this is very messed up as well correct?

languid zephyr Feb 13, 2024, 3:07 PM

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It does look like the funds on the Connected Account are becoming available before they should be, yes.

final lynx Feb 13, 2024, 3:08 PM

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That is very much not good if I do say so

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I guess we are lucky that we built an internal audit system for this exact reason lol

languid zephyr Feb 13, 2024, 3:17 PM

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Thanks for flagging this. We are investigating internally

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Any idea what the earliest balance transaction you saw this behavior with is?

final lynx Feb 13, 2024, 3:20 PM

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Yeah I can get you an exact time

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I know between 1707785742240 and 1707786078084

languid zephyr Feb 13, 2024, 3:20 PM

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That's helpful, thanks

final lynx Feb 13, 2024, 3:21 PM

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I can get a more exact time

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After 1707786030588

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After 1707786044715

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In between these two timestamps

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1707786067651
1707786078084

languid zephyr Feb 13, 2024, 3:32 PM

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Thanks, we have several folks investigating. I'll circle back with an update as soon as I have one.

final lynx Feb 13, 2024, 3:32 PM

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Thank you

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I am getting spam texted with alarms on our end and over 300+ connect account balances are messed up, so just want to stress the urgency of this

languid zephyr Feb 13, 2024, 3:33 PM

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We have opened an incident and are investigating as rapidly as possible.

final lynx Feb 13, 2024, 3:33 PM

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Getting those platform balance transactions updated to have the correct available date would be epic

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Awesome thanks

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Do you know if the scope is just isolated to my account, or is it with destination charges across all accounts?

languid zephyr Feb 13, 2024, 3:45 PM

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Across all accounts. Believe we have identified the culprit of the bug and it should be fixed for new balance transactions going forward shortly.

final lynx Feb 13, 2024, 3:46 PM

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Oof

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Hate to be a T+2 platform account with express today

languid zephyr Feb 13, 2024, 3:52 PM

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Okay issue should be resolved for transactions going forward.

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I've tested and am seeing that from my end. Can you also pull a latest balance transaction from your end just to confirm?

final lynx Feb 13, 2024, 3:54 PM

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Yeah let me look

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Was I the first person to bring this up?

languid zephyr Feb 13, 2024, 3:55 PM

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As far as I know, yes

final lynx Feb 13, 2024, 3:55 PM

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lol

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I am sorry for being angry

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I know it is not your guys fault

languid zephyr Feb 13, 2024, 3:56 PM

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I understand that you are/were upset

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Totally reasonable

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Just speaking on here in an angry way won't get you help faster

final lynx Feb 13, 2024, 3:57 PM

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Yeah I understand that

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Just not a good thing to wake up to 250+ connect accounts having bad standing in our system

languid zephyr Feb 13, 2024, 3:58 PM

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Yeah I agree. Sorry you had to deal with this -- I definitely appreciate you coming here and reporting it.

final lynx Feb 13, 2024, 3:59 PM

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Alright showing pending now

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Can we get the balanace transactions on the connect account back dated?

languid zephyr Feb 13, 2024, 4:00 PM

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Yeah there is discussion in the works already about fixing affected balance transactions.

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I can't guarantee here that will happen though and I don't know how it will line up in terms of those balance transactions that were already paid out

final lynx Feb 13, 2024, 4:05 PM

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None of them should have been paid out on our end

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hopefully at least

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We had one payout that would have been affected po_1OjN1HPHqGdmUawmJb7DNQ64

languid zephyr Feb 13, 2024, 4:15 PM

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You said you do already have an open ticket with our Support team?

final lynx Feb 13, 2024, 4:16 PM

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Yeah but they said stay here lol

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Which is confusing

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Since you usually say stay with support

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I can bump in the thread

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It's in support escalation

languid zephyr Feb 13, 2024, 4:17 PM

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Yeah at this point you are going to just want to correspond over email for what happens in terms of the remediation.

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It is going to be more async at this point and I won't be monitoring that.

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So for any specific questions about the remediation I'd recommend you include it over email and they can then correspond with our Eng team that is working on the remediation items.

final lynx Feb 13, 2024, 4:19 PM

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Awesome

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Thanks for all the help

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