#pravasok-subscription-update
dire ibex
Hello
midnight osprey
Shouldn't there be a webhook event for changing subscribtions?
dire ibex
Can you provide the request ID for the error that you see when you downgrade?
dire ibex
Shouldn't there be a webhook event for changing subscribtions?
That is pretty vague but there is customer.subscription.updated that fires whenever a Subscription object's data changes, yes.
midnight osprey
That is pretty vague but there is `customer.subscription.updated` that fires whe...
that should contian the new subscription ID right?
tepid junco
when the user goes from basic to free, its is deleting that item from subscription, not downgrading as free plan is handled by us and not stripe
as we are using pending updates feature for subscription change, we are not able to remove that item from subscription
dire ibex
that should contian the new subscription ID right?
Subscription IDs don't change. It sounds like you are instead creating a new Subscription?
@midnight osprey and @tepid junco do y'all work together and these questions are about the same thing?
tepid junco
req_KAeXHMKiyas00q
dire ibex
Otherwise better to break into two different threads
tepid junco
no we don't work together
dire ibex
Thanks for clarifying
midnight osprey
<@309594939489124352> and <@1141371673162043413> do y'all work together and thes...
Oh no I just hopped in
dire ibex
@midnight osprey let's discuss your questions in your own thread
tepid junco
@dire ibex you can check the request id req_KAeXHMKiyas00q
dire ibex
Okay so you are trying to remove a paid item and immediately charge the customer for the remaining items, correct?
swift hedgeBOT
tepid junco
yes you are right
dire ibex
Okay and you only want this downgrade to happen if that payment is successful? I'm a bit confused why you want to use pending_if_incomplete here?
tepid junco
because it has one item with upgrade and one item is being removed from subscripton
If i don't use pending_if_incomplete , if the payment fails, upgraded item will be in a mess
dire ibex
Ah it also is upgrading
Okay I need to step away but @rapid warren is going to take over and help figure out the best path forward
tepid junco
sure @dire ibex
rapid warren
Hi 👋
There is a lot going on in this thread. Give me a sec to catch up.
rapid warren
Yes I'm still looking. What I am seeing is that the delete parameter is not supported for the pending_if_incomplete payment behavior according to our docs: https://stripe.com/docs/billing/subscriptions/pending-updates-reference#supported-attributes
tepid junco
yah that is true, but we are a multi product saas, what if the customer wants to remove one product and upgrade another product. how to handle this ?
rapid warren
Well that would depend on whether you wanted to continue to use the pending_if_incomplete payment behavior.
If not, you could make all those changes in single API call. But if you wanted to keep using pending_if _incomplete then you would need to make deleting the first item a separate API call.
tepid junco
got it, but it needs 2 user action right, it essentially means asking user to delete one product and wait for the webhook update and then oly ask the user to update the another product ?
i want to ask the user to do it once, but is there way programatically to do without asking the user to do it twice
rapid warren
Your integration could trigger the delete action and, when that request completes, then trigger the upgrade. I see this request is coming from your NodeJS server so you can write the logic that would take these actions.
tepid junco
thanks
rapid warren
Sure thing! For the request that deletes the first subscription item, you would not need to wait for the webhook response. The API response will let you know if it was successful or not
rapid warren
Correct. The API will respond with a 200 if your request is successful or error with a 400 if not
tepid junco
Awesome Thanks @rapid warren you saved us the day
rapid warren
Great 🎉 I'm happy to help 🙂