#jan123459371
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- jan123459371, 1 day ago, 32 messages
- jan123459371, 2 days ago, 123 messages
- jan123459371, 6 days ago, 43 messages
sharp trench
hi! by 'sent' what are you referring to exactly, some email is sent to the customer?
uneven jungle
yes
sharp trench
is it an email saying they got a refund?
if so you could turn those off in https://dashboard.stripe.com/settings/emails
sharp trench
well that makes it more complicated, since if it's Direct Charges, the connected account merchant controls that setting instead.
uneven jungle
its destination charges
we must prevent it, because otherwise an incorrect pdf is sent.
can I specify the invoice prefix for a connected account somehow?
sharp trench
if it's destination charges then you can just turn it off in your platform settings
sharp trench
can I specify the invoice prefix for a connected account somehow?
I'm not sure, the docs we have https://stripe.com/docs/invoicing/customize#connect-numbering don't make much sense to me
uneven jungle
if it's destination charges then you can just turn it off in your platform setti...
where?
here it is turned of
sharp trench
I assumed it's a refund email maybe it's something else?
uneven jungle
when I call " $stripe->creditNotes->create"
sharp trench
maybe open a support ticket at https://support.stripe.com/?contact=true in case they know more
uneven jungle
that is not good. Because credit notes are not legal with that format in germany
sharp trench
make sure to raise that feedback in the support ticket so we can improve the product!