#vineet5769
pearl kelp
hi there!
can you share the request ID (req_xxx)? you can find it here https://dashboard.stripe.com/test/logs
rocky heart
The api call made is subscription retrieve and I get the following message:
message='Stripe API response' path=https://api.stripe.com/v1/subscriptions/sub_* response_code=404
rocky heart
can you share the request ID (`req_xxx`)? you can find it here <https://dashboar...
Give me some time
It seems retrieving of subscription is not added to logs
pearl kelp
it is, you just need to check this filter:
rocky heart
Not yet visible
pearl kelp
what do you mean?
rocky heart
example in test mode
pearl kelp
can you copy the request ID (req_xxx)?
rocky heart
I've made two API calls here - one to retrieve subscription & another to delete it
So, shouldn't I have two requests? And in production I'm getting an issue while retrieving few subscriptions (for others it works). So how to debug it?
pearl kelp
Can you copy the Susbcription ID (sub_xxx)?
pearl kelp
if it's just the object ID, then yes
rocky heart
sub_FNCKiKrgSLMhDA
Cool
This is the id that gave error while retrieving on production
pearl kelp
note that this subscription was deleted
rocky heart
Yes
coarse pineBOT
rocky heart
But how come upon retrieving we see an error?
Can we not retrieve deleted subscriptions?
uncut nacelle
no, since it's deleted
note the objects only really get deleted in test mode(https://support.stripe.com/questions/test-mode-subscription-data-retention) , in production the actual object can't be deleted, the sub can just be cancelled
rocky heart
Can we not retrieve deleted subscriptions?
A cancelled subscription on production mode can be retrieved?
uncut nacelle
yes
rocky heart
Asking this since the above subscription id which is cancelled is on production mode and it was cancelled before but gave an error later while retrieving
rocky heart
yes
Then the error should not have occurred:
error_code=resource_missing error_message="No such subscription: 'sub_FNCKiKrgSLMhDA'" error_param=id error_type=invalid_request_error message='Stripe API error received'
uncut nacelle
why shouldn't it have?
rocky heart
yes
Because right now you mentioned that we can retrieve a cancelled subscription successfully on production mode, right?
I'm really confused right now
uncut nacelle
so you claim that sub_FNCKiKrgSLMhDA was a livemode object?
rocky heart
yes