tomv4198

[thin lava]

hi there, can you share the request id [0] (it'd look like req_xxx ) where you're seeing that error?

[0] https://stripe.com/docs/api/request_ids

[chilly plank]

hang on looking one up

[blazing vigil]

What specific details are you expecting? You should see a last_payment_error hash: https://stripe.com/docs/api/payment_intents/object#payment_intent_object-last_payment_error

[chilly plank]

ch_3OhRurEhZvPoVtfR1H0w3DKK

pi_3OhRurEhZvPoVtfR11wz4TiA

this is coming up as transaction_not_allowed

we see many of these on Indian cards - is this expected?

[blazing vigil]

Ok, so not a payment_intent_authentication_failure error

[chilly plank]

...still looking up the other error

[blazing vigil]

In this case, the issuer declined the transation. That's all we know unfortunately

If you've a number of payments that are declining like this then I'd recommend writing in to support and they can help further

[chilly plank]

will do thanks