#elbek8935
tribal sealBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- elbek-customer-defaultpm, 45 minutes ago, 107 messages
molten veldt
@lofty rune please try to use your existing open thread to ask follow up questions
it's the 3rd thread in a row :p
lofty rune
ohh, sure
molten veldt
thanks
molten veldt
yep I closed the other one
I don't really get the question, you just dumped the error with no context
lofty rune
I have the invoice open and I am calling pay api call
that is the response I am getting
could you check the log
molten veldt
Okay so this is you trying to pay an Invoice. What's the state of the PaymentIntent? What happened to its PaymentMethod? Why is this Pay Invoice call happening in the first place?
lofty rune
payment intent became cancelled I think
good question regarding pay invoice call
for example invoice is created as automatic
but say customer has some problems with card such as insufficient balance or no payment method
molten veldt
if the PaymentIntent is canceled then you can't pay that Invoice.
lofty rune
later if customer fixes it do I need to call pay api call or stripe takes care of it?
molten veldt
Sorry you're asking some meta questions but those are unrelated to the error you are getting right now
If you get your customer back on session to enter card details then you should call the Pay Invoice API afterwards while making sure to make their new PaymentMethod the default
lofty rune
when does new payment method gets created for an invoice since existing one is cancelled?
molten veldt
I'm sorry, this question doesn't really make sense. You're likely mixing up your vocabulary somewhere
tribal sealBOT
lofty rune
invoice's status is open
but its linked payment intent is cancelled
what would happen to invoice
lofty rune
when does new payment method gets created for an invoice since existing one is c...
I mean to payment intent, not payment method
molten veldt
My colleague @torn timber is going to take over and help you I have to run
torn timber
Hi @lofty rune I'm taking over this thread
torn timber
Looks like you were trying to pay the same invoice multiple times before, and all those payment attemtps were unsuccessful due to insufficient_funds
lofty rune
yeah
I am learning
so now intent is cancelled for the invoice
when does new intent gets created?
torn timber
This invoice is in live mode. I'd recommend you to use test mode for your testing.
lofty rune
We tested it, this happens when issues such as declined, not enough fund so forth comes up
for this particular case what do I need to given payment method is cancelled?
torn timber
cancelled is a terminal state (view https://stripe.com/docs/payments/paymentintents/lifecycle to learn more about payment intent lifecycle), so you can't pay this invoice anymore.
torn timber
You can create a new invoice (by using from_invoice https://stripe.com/docs/api/invoices/create#create_invoice-from_invoice) and ask your cusotmer to pay with a different card.
No, this invoice is in open status, you can void it or mark it uncollectable.
lofty rune
I see, got it
Also Jack one last question. We create invoices with auto charge. This may fail when there is no payment method or card may get declined. Say later customer comes and adds a new payment method. Does stripe automatically retry to settle the invoice with new payment methods? Or I should invoke invoice/pay api?
torn timber
How does your customer add in the payment method? through customer billing portal?
lofty rune
yeah, from our platform
it uses checkout session and uses stripe element ui or plaid bank account linking
two possible optioons
torn timber
Do you have some examples (i..e, request IDs) so that I can understand how your add the new payment method?
torn timber
Got it! So you are using SetupIntent to collect a payment method from a customer.
torn timber
Do you also set the collected payment method as the customer's invoice_settings.default_payment_method? (https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method)
lofty rune
yes, for cc I set that up
for bank I set up as a source on customer's invoice setting
torn timber
You mean set it as the customer's default_source? (https://stripe.com/docs/api/customers/update#update_customer-default_source)
torn timber
Yes Stripe will use the newly collected source/payment_method for invoice payment.
If that's an one-off invoice, you need to invoke the invoice pay API. If it's a recurring invoice created by a subscription, Stripe will retry based on your settings.
lofty rune
it is one off
When do I need to retry? After new payment method is added?
since there many possibilities not sure how to cover all cases
torn timber
https://stripe.com/docs/invoicing/send-email#customer-emails you can also configure your settings and let Stripe to send an email to your customer to inform them when payment fails.
lofty rune
https://stripe.com/docs/invoicing/send-email#customer-emails you can also config...
Jack, this was for subscriptions
how about for invoices, our plaftorm uses invoices. How do we configure emails for failed invoiceS?
I see a config for Manage failed payments for subscriptions
torn timber
https://dashboard.stripe.com/settings/billing/automatic you can find settings for one-off invoices in the same page
torn timber
Thanks for waiting.