#.abishek

1 messages · Page 1 of 1 (latest)

bright spokeBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

safe vortex
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Hello

spark forge
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Hello

safe vortex
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We only can provide you with the timing for when the refund object was created. That triggers us to reach out to the issuer and start the refund process, but we don't receive any response from them for when the refund was actually submitted or anything that happens on their side unless the refund fails.

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So basically we don't have that data

spark forge
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ok, so refund->created is when the Stripe account creates a refund for the customer. thats it

safe vortex
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Yep

spark forge
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what does the destination_details on the refund object signify

safe vortex
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That is only relevant for certain Payment Method Types like Bank Transfers

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Ah sorry that actually isn't true anymore!

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We added a bunch of stuff recently... like for card refunds you can see information like the ARN in that hash

spark forge
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ok, hope this has more info about the date and time of when the refund at destination was completed

safe vortex
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No it doesn't

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We don't know when the refund is completed, the issuer never sends us that data, so there is no way we can relay it to you.

spark forge
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in what scnearios a refund would have the next_action set?

safe vortex
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You would never see that for Cards

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Only things like Bank Transfers where you need to collect the refund details from the customer

spark forge
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ok

spark forge
safe vortex
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Not sure. They may have a different integration with the issuing bank than us.

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Really can't say

spark forge
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ok, thank you